Thai Courtyard - Garstang — Restaurant in Borough of Wyre

Having had a takeaway once before, which was excellent, we were passing at 5pm on Saturday and decided to call in for another. Walked to the door as the sign was turned to open. Instantly apparent we'd caused some confusion simply be being there. Asked if we could order a takeaway, cue lots of flustered looks and shuffling of paper. We were told there were already 4 orders in with times written at 15 minute intervals 5:15, 5:30 etc written (presumably taken via message pre-opening) and an expected full house. We said "no problem, we can order and come back later". Cue more flustered looks and shuffling of papers and eventually being told we could order now and they would make it quickly. Started ordering but belly pork would take too long, we'd need to order simple things like chicken. Trying to meet them halfway, ordered chicken/beef instead of the belly pork we really wanted, only to be told it would be at least 45 minutes. Quite simply, a total debacle, poor customer service and a way to guarantee we'll never come back. All that had to happen was one of the following two things:

We walk in, they say "sorry, we're really busy, order whatever you want but it'll be an hour or so before the order is ready". We have the option to order or not - we would probably have ordered.

We walk in, they say "sorry, we're at capacity tonight, we can't cope with any more orders and we can't offer the standard of service we want to give, but please do come back another day". We say "fair enough, glad you're busy" and leave 60 seconds later with no hard feelings.

To be unable to cope with taking two stir-fry pork belly dishes, one rice and one noodles at exactly 5pm, is not a good sign. We understand Satuday is a busy day and there might be a wait, that's not unexpected. To try to get us to order food we don't specifically want, at full price - with prices that aren't exactly bargain anyway, on the basis that you'll make it quickly, only to tell us it'll be ages anyway, is abysmal. What would have happened if we phoned at 5?

I get this is a relatively new business, but charging premium prices, the service should reflect that.

We then called The Season, placed an order, picked it up 20...

I had an absolutely amazing evening at Thai Courtyard in Garstang! From the moment we arrived, Emma's warm and welcoming personality set the tone for the night. She was the perfect host—attentive, engaging, and full of energy, which made the whole experience even more enjoyable.

The food was simply outstanding. Every dish was cooked to perfection, bursting with authentic flavours, and beautifully presented. The menu offered such an impressive variety, catering to all tastes, that it was hard to choose! Each bite was a delight, and it’s clear the chefs take immense pride in their craft.

The atmosphere was vibrant yet cosy, making it the perfect setting for a night out. I can’t recommend Thai Courtyard enough—it’s a true gem in Garstang! I’ll definitely be back soon for another unforgettable...

Waited for 30min for starters, salt and pepper ribs, which were very good, chicken satay, crispy squid not so good. Waited a further 40min for main course. Tom yum soup, delicious. We didn't get to the duck with pad Thai noodle because we ran out of time. By this time we'd been there 90 mins! Most of the delay to our meal resulted from the female member of staff ingratiating herself to another group of customers , I hope it pays off. The good news is we were only charged carry out price for the pad Thai which we didnt have time to eat and took home for supper. we'll only go back if we don't have time...