Heavenly Desserts promised a sugar-coated escape from reality, but it soon unravelled like an undercooked soufflé. As I stepped inside, the anticipation for a heavenly experience was palpable. Flipping through the visually enticing menu, I felt a pang of excitement for the decadent treats I was about to indulge in. Little did I know, this promise would quickly dissolve in a cacophony of disappointing service and mounting frustrations.
From the outset, the atmosphere appeared lively, but as soon as the loud music shattered any hopes of conversation, I realized that perhaps the ambiance was a bit too eager to lift your spirits. The beats were relentless—a soundtrack more suited for a nightclub rather than a cozy dessert haven.
Now, onto the service, or rather, the glaring lack thereof. After a lengthy wait, our server finally approached us with an air of haughtiness, their expression unreadable yet curiously disinterested in our presence. Gone were the warm welcomes and good-natured chatter; instead, we were treated to a rush that felt both scripted and suffocating. When a simple question about the dessert offerings met a particularly rude retort, a distinct feel of arrogance hung in the air—my appetite dwindled alongside my enthusiasm.
Scaling the uneven waves of urgency, I attempted to place my order, but the experience felt more like a chore for our server, with their half-hearted responses and distracted body language reflecting an obvious disinterest. What should have been a serendipitous indulgence turned into a quick, hurried transaction, complete with an eye roll as they sauntered off to fetch our overpriced treats.
Speaking of which, let's address the skyline steeper than the prices here. Although the desserts decorated our table with splendour, the cost was astonishingly high for the fleeting high delivered. I would have liked to savour each bite, but our experience felt so rushed that a dessert repeat was the furthest thing from my mind.
With barely enough time to relish the drawing sweetness before us, I left Heavenly Desserts feeling cheated, longing for a pleasant experience drowned by discontent. If you’re dreaming of divine desserts, perhaps consider a blueprint for a heavenly experience—with attentive, gracious staff and a reputation, more importantly, able to showcase the sweet treats they have to offer. Until then, I'd recommend leaving this dessert destination uncharted on your journey for...
Read moreVery disheartening experience this time" around with heavenly desserts @Leeds road. We were a group of 20 people who called in prior to make a booking at about 10.30pm Saturday night. We were assured to head there only to be told that after we made a call to book, the restaurant got busy and there were no tables left to seat us as a group. Add to this that there is always parking issues hence why we called to check availability and if they were busy that's OK but to reserve us and then be told there is no table left for us is very rude we were a big group just waiting around downstairs as it was too cold to wait out. Finally after 30 minutes of waiting we got seated downstairs(Thier decision not ours) while paying the bill we were asked to pay extra £10 bcoz we occupied the downstairs area and no other customers could sit??? But weren't we the customers? Also we were asked to pay extra on top of the food ordered bcoz not everybody at the table ordered? If these are your "terms and conditions" for how you treat your patrons it should be specified b4 they place the order not as a headache when it comes down to paying the bill. These instructions were on order of the manager via phone who wasn't in the shop if needs be to deal with customers!! Coming down to desserts being served, all hot and cold desserts were given out without any cutlery given, and had to ask multiple times that we were still waiting for cutlery. I really hope the treatment was not based on any sort of discrimination because of other people giving 5 star ratings to service and us getting such a diabolical service. Sad turn of events as the...
Read moreWon't order from here again. There was an issue with part of our order, the Salt Caramel Chocolate tart we ordered had been sent out with the wrong driver and it was the last one they had. They suggested a cornflake tart instead but then offered to send a White Chocolate tart with sea salt instead. I agreed. Was confused when the order came (within 15 mins) no white Chocolate in sight. It looks like they sent my original order?! The pastry was VERY underdone and couldn't hold the filling. Concerning that they would send this dessert out. The ganache was spilled all in the box, it was just a mess. Inedible actually. I have had this dessert before from the Headingley Branch (via delivery) and it was amazing, but what was sent out from Leeds Road was appalling. The tart cost me just under £10, I expected better. Other items in the order were apple crumble with custard, small portions, they tasted fine but were barely warm (both crumble & custard pot) & a biscoff shake, also tasted was nice but toppings were measly. As already said, wouldn't order from here again, the pastry was worrying. I put in a picture of how it...
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