Pizza Hut Otley Road (Halal) — Restaurant in Bradford

Placed an order over the app, previously had no problems with this branch, so no need to check the pizza before leaving the branch. Travelled more than 3 miles for a pizza overloaded with toppings three times the normal amount. Totally ruined the pizza and money down the drain.

Rang the branch, the person answering the phone, was the person who made the pizza. Kept my complaint impersonal but he made it personal himself, refused to deal with the complaint and put the phone down with a rider about passing my number to the store manager who will call me back.

He took offense to being told to go back to pizza school and needing his head examining (even though I did not direct this at him, but the person who made the pizza, which happened to be him).

He claimed i was being abusive.

The customer is not always right, but the customer is ALWAYS first. Please send him back for customer care training and a read up on emotional intelligence.

As the customer I am obviously upset for being served slop on bread, with too much pizza paste and way too much topping.

If you cannot do it right, don't do it at all!

Safe to say unless there is a satisfactory resolution including an unreserved apology, I will be voting with my feet and making sure other people who are within my circle of influence do not order from...

I purchased 2 large pizzas - one stuffed crust and one classic crust. I have been buying pizzas from this branch for ages and I have never had a problem . But however today I opened the box to find that the stuffed crust was all burnt and both pizzas had very little sauce and were both extremely dry and chewy. The base was so dry in fact the pizza cutter could not go through it.Normally the pizzas are very moorish but me and my family were however very disappointed as we could only manage one and did not go back to the box for another . I would have preferred any other pizza even an Asda own brand one.

I rang up to complain however the shift manager Mohommad Atif was extremely unhelpful and persisted on with saying i was wrong - he kept saying that it was freshly made and would not accept that there was a problem. He told me to bring the pizza back but i have an 8 month old baby and 2 children so i could not .

In conclusion, I will most definitely will not be buying from this branch again and think that the shift manager should go back to customer service training . I will be buying from Dominos next time . I now have 3 hungry children to...

Many, many years ago this Hut used to make some of the best pizzas. Ordered recently and the pizzas were burnt and tasted disgusting what I can only describe as charred stale bread. Could not taste any of the toppings/cheese and went straight into the bin! Thinking it might be a one off, ordered again a couple of weeks later only to find the pizzas to be exactly the same! YUCK! I know Pizza Hut uses frozen bases and not fresh dough like Domino's and I'm sure that it's the way these bases must be stored in their dated Freezers that have probably never been cleaned and resulting in decades of dirty odors transferring onto the bases and any other frozen ingredients making them taste different to what they are suppose to. Whilst Domino's invest and revamp their stores with new equipment at least every 10 years, this Pizza Hut store and most other franchised stores like it are neglected and remained the same for at least the past 3 decades with the exception of a logo change! Will never buy pizza from Pizza Hut ever again, DOMINO'S...