Braintree Swimming & Fitness — Restaurant in Braintree

The main pool water is rather cold, and half of the hairdryers wasn’t working for months, recently finally were replaced, the handdryer in upstairs toilet (female) doesn’t work properly, which is one of the most important facilities for the customers who use the leisure centre. The studio aften has rubber smells ( it need to be open and get some fresh air through at least weekly). I thought the smell was normal until I used a leisure centre in London in which the mats for Yoga classes are hanging up instead of overlapped tight together after each class.

Why there is a phone number on the website when the phone is never answered. Once I was standing just outside the door, seeing through the glass door, a stuff doing nothing at the counter, but not answering the phone!

The main pool has been updated nicely with very good quality. It was closed for 3 months this year, but the managers only extended maximum 6 weeks for annual membership holders, which is not fair.

I finally got another 4 weeks extension for next annual member card after a few talks with differ managers, which is still NOT the full time back for the pool’s closure.

It’s not the custermers faulty that the pool repair schedule had been delays a couple of times, as an annual membership holders, we have the authority to use the pool for a full year. Who made the rules to cut off weeks short ? I have emailed the centre to complain, but have no reply so far.

I feel this leisure centre has not been managed well at all. I am sure that It would be running much better if the stuff care about the centre like their...

I take my 2 year old daughter here to use the leisure pool a couple of times a month for a splash about, she loves pretending to swim and paddling in the shallow end. It's really building up her confidence in the water. She's not keen on the slide as she slipped at the top once and it frightened her, she is now very wary of it and needs a bit of encouragement. I'm going to buy her some aqua shoes to use in the pool to hopefully help her gain more confidence on the slide. In the school holidays I also take my 5 year old with us who is stage 2 at swim academy (in a different leisure centre), so is already very confident in the pool. She loves the slide and the sprinklers. My 2 year old very rarely lasts the whole hour but my 5 year old would like longer. The water tends to vary in temperature, sometimes its like getting in a bath, other times it's quite chilly. Maybe im being fussy but in my opinion the changing rooms and toilets are a bit grubby but are fit for purpose. Lockers look like they are slowly changing over to combination padlocks, some do still take a token or £1 coin and have a locker key on a wrist strap, but not sure how long these will be available for. The staff I have spoken to have always been friendly and helpful. I book our leisure pool sessions online using the fusion app which is very...

I went for the first time today with my 18 month toddler, whilst he was splashing away in the baby pool someone who worked there shouted at me from above and told me I could not be in the pool as there was no lifeguard and I had to wait 15 minutes, I explained that the reception staff let me through so it was unfair to kick me out, especially when on my own i would have to dry my toddler and then wait?

Anyone with a child would know how much effort that would involve, especially when you are on your own. I explained to the staff member this is not good enough and why was I let through if there was no one on duty? He was not interested and was not helpful at all.

After 15 minutes a lifeguard came on duty so we went back in, the small pool was taken up by lessons which only left the tiny pool, as he is too small to go on the slide alone I sat with him on the slide, the lifeguard then whistled and shouted no adults on the slide. At this point I thought to myself this place is not a good place to bring your toddler.

The place generally is run down, it does not look clean and multiple door handles / locks are broken. I am hugely disappointed that this is my local pool

I would advise any parent who is looking to take their child swimming to avoid and I certainly will not be taking my little...