Daily Noodles Wapping Wharf — Restaurant in Bristol

Do not go here!

Where to start….

My partner and I went here for dinner, we ordered 5 dishes;

Vegan Katsu Curry and Rice; Vegan Sticky Soy Chicken Bao Bun’s; Chicken Katsu and Rice; Hot and Sour Pork Dumplings; Katsu Fries.

Initially, the dishes came quite quickly, however my partner was concerned with the Vegan Bao Buns when they arrived. It was different to Vegan Chicken she’d received in the past; so we quickly asked the waiter “is this the vegan bao bun”, he was quick to reply without actually looking at the food, stating that it was in fact the vegan option.

I wasn’t convinced at this, so when the waiter came back with my Pork Dumplings (which were cold and semi raw), I asked again, if the Bao Bun’s were Vegan?

Again, the waiter was quick to reply with a simple “yes”, without properly checking the product and quickly rushing back behind the counter.

My partner was satisfied as she’d been reassured now two times, so she began to eat her Bao Bun’s. These turned out to be Chicken…

I sent the dish back immediately, stating this was not vegan. The waiter abruptly took the dish back with a simple “sorry”, showing no empathy at all or remorse.

A few minutes later my partner’s dish of Vegan Katsu Curry with Rice arrived - this again wasn’t vegan. This time the waiter’s response was “it looks like you have two normal Katsu curry dishes”. Again, no apology, no empathy.

It took 20 minutes for my partner’s replacement bao bun’s to arrive, and this was only after I inquired into where they were.

I am absolutely disgusted at not only the lack of due diligence taken into the preparation of food, the customer service and the management of this establishment.

When I first arrived, I mentioned to the manager that I myself have a severe nut allergy, I was assured that this would be okay, and all the necessary precautions would be taken to avoid cross-contamination. At the end of my meal, after making a formal complaint into the fact that my partner ate chicken, after implicitly asking if her dish was vegan, he told me ‘none of menu contains nuts actually’.

What kind of general manager doesn’t know allergens present in his restaurant?

I do not recommend anyone, especially those with dietary requirements to visit here, due to their negligence, lack of care and overall lack of...

( I have never left a bad review for any establishment before but then I've never walked into anywhere and been instantly and purposefully insulted before.)

I visit Bristol fairly regularly, getting take-out from here on numerous occasions and never felt like writing a review before, but then I'd never encountered this particular waitress. My friend works nearby Woky Ko and wanted me to try the icecream bao, which cannot be delivered. We had spent a fair bit of money at Woky Ko the day before and I thought I'd pop in, get the bao and be on my way. The tables outside were empty bar one woman and her baby, so I left my friends at a table and went inside where a waitress I hadn't seen before brusquely walked over and stood in front of me. I thought this a strange way to greet a customer but said hello and that I'd like to order the ice cream bao please. She said yes but didn't move towards the till. After a strange, quiet moment she asked 'will you be sitting here?' and gestured to a table for one outside.

Now Woky Ko is a shipping container surrounded by other shipping containers within a food court. People sit at tables outside the containers. Both of my friends waiting outside were holding bubble teas from a neighbour container and one was holding a bun. Although other people were eating food from other places outside different containers, I could quite understand if she didn't want them there.

I gestured toward my friends and replied with these words exactly: 'We were going to sit there but we can sit somewhere else if-' at which point she stepped right up to me, eyes popping and shouted 'That is NOT OKAY!'

I'm a shy person, of all the outcomes I considered when I walked in, this is not one I'd ever even considered. This woman was absolutely terrifying, standing barely a foot away from me and glaring at me like she wanted to fight.

I have worked for restaurants before, and have on many occasions had to inform people that they cannot sit somewhere, but a polite 'I'm so sorry, only customers can sit there' has always done the trick. Yet here I was, a customer with money in-hand, half-way through offering to find somewhere else to sit to eat food I was trying to pay for when this woman rounds on me and that is 'not okay'.

I didn't know what to say and...

Whenever we go to Bristol at lunchtime we always eat here... The lunchtime specials are tasty and good value for money. On arrival today with my husband and son there was one spare table outside with two chairs, there was a third chair folded up close by. We were just reaching for the third chair when a waitress appeared and bluntly told us we could not sit there because it was a table for two and we would be in the way. We offered several other suggestions all of which were swiftly dismissed. She offered us a table inside but we didn't want to sit inside because it was a beautiful day and the music was way too loud. We were then told to move away from the menu on the door. There was only one table that seated more than two people and they were taking their time so we asked if we could order a takeaway and if that table became available we would eat there. She told us we would have to eat from the boxes! Eventually the table of four left and my husband went inside to tell them that the table was now free and we were going to sit there. My husband asked for plates instead of boxes and the waitress then sighed in exasperation and gave him a withering look! If I had not had my son with me today who really wanted to eat here we would have left after the first bout of rudeness. Food was great as usual but time to find an alternative... Don't want to pay to be treated as an inconvenience. Incidentally the table we were never allowed to sit at was still empty...