Parsons Bakery — Restaurant in Bristol

Absolutely dreadful customer service for the past 3 days and will not be returning.

For the past 3 mornings I have tried going into this bakery to get my breakfast and lunch. The first 2 mornings I was at the door at 7:45am and both times the doors were locked, even though the bakery is supposed to open at 7:30am. And on both occasions the staff inside would not acknowledge me. On my third and final attempt today (3/12/21) they actually opened on time but had NO sandwiches/rolls available and the only pastry options were a few meat sausage rolls. When asked if there was anything else available, a female member of staff with blonde hair abruptly replied "no." and that was it.

It would make sense from a business standpoint to have more items available in the mornings to fulfill orders from the people going to work in the mornings. I will not be returning to this...

Just a bit of constructive criticism for the management, for the store in henleaze. Myself and a colleague have passed this store 2 days on the trot, and stopped in for a bacon butty and a coffee, and both times got turned away at 8am, because the bacon and sausage wouldnt be ready for half an hour. I understand the staff have lot to do in the morning, but its turning sales away. The store in fishponds usually have the bacon and sausages ready when the store opens.

Also I bought a white loaf the other day from this store, and noticed it had tiny fibres in the bread, looks like it was baked into the dough.

Other than that, love parsons, a great bakery. Fresh cooked breakfast sandwiches, on freshly baked bread. Great coffee and freshly baked delicious pastries. What's...

Promised my son crunchy baguettes through uber eats from the Parson’s bakery. We were sent sandwiches which we did not like. You cannot do anything in such situation. You can claim money from uber eats but you must have fotodocumentation for which I really did not have time. Later I contacted the bakery management who send me “stupid” aplogetic email saying that action will be taken (Really?) but said she cannot help. How come she could not help? Regardless where I am supposed to have my money refunded it is their bakery and their fault. If it is me I would sent the right items for free + something more as an apology to keep the customer happy. My solution: never again with the...