Totterdown Canteen — Restaurant in Bristol

I am a bit afraid of writing this review and even my heart is racing a bit as I am writing this as they seem a bit hostile and really passive aggressive toward bad reviews rather than just trying to listen  and accept what customers are trying to say. These reviews are all subjective and they all had different experiences from the restaurant whether that experiences were good or bad and we have every right to be honest about our experiences and share our personal experience with the restaurant.

I mentionted on the note when I placed my order on uber, the egg was fully cooked and hard which you dont want for your egg benedict ( you want runny egg yolk) it was not the type of eggs you would have expect and this happeded few times in the past. We thought it was microwaved as it looked like cooked by microwaved as it was shaped flat and perfectly round rather than oval ball shape eggs like a typical poached eggs . If you say it is poached eggs, okay no problem, you must have some special equipment to come out as different form as it is busy restaurant, I understand that you can't make poached egg with a typical way and it is absolutely understandable. Anyhow, that is not even the point, i wouldn't have mind if it was microwaved as long as it was runny egg and microwave cooking doesn't mean that egg wasn't fresh.

We said on the note, we would like runny egg. Simple request. And they delivered the food with aggressive notes and they wrote this three time on the food box and the receipts.

Honestly, it really upset us and almost mini traumatised about this agreesive response by their behaviour and attuide and coul not eat the food delivered as we felt sick in the stomach so just hed to trash them.

We ordered the food from totterdown canteen Saturday morning for our family of 4 and it just ruined our day due to their unkind and aggressive gesture and decided not to order here anymore.

I expect the restaurant would reply to this, just being defensive and just try to say what they want to say to make us feel wrong about posting this. Rather than listening and owning their fault and mistake, they would come back at you with passive aggressive tone as they did with the note  in our food and as they did with many other bad reviews here.

However I have decided to be brave and not afraid of being attacked and just being honest about the way we were treated for other people who might have had bad experience like us.

Please dont try to just pick on the words that you can twist and punch , please just listen and embrace, I ordered the food again here even though food wasn't always perfect as it is totally acceptable as we all are human and can't always make things perfect. We ordered food here so many times in the past and I simply wrote the memo for runny egg with a trust and as a reminder and certainly not for expecting to receive an attack. I wans't looking for a fight I was excited having a lovely Saturday morning with the lovely meal from the restaurant. How can I eat the meal cooked with negativity. This is not the only time we felt a bit upset about their customer servie but I am not going to unfold  that here too we did continue to order food here as we thought that he is just probably having a bad day and tried not to take it personally but this really confirms it and will not go near or order the food from here as it would remind us the...

Very disappointing. Food arrived cold, missing multiple items from the order. When I called them to explain the issue a very rude 'manager' accused me of lying and then went on to accuse Deliveroo of stealing items from the sealed bag (not quite sure how that would qualify as a 'contact free' delivery). When asked if there was anything they could do I was told the manager didn't want to 'argue' with me and if we had an issue to take it up Deliveroo. Apparently we were 'trying our luck'. Again not sure how this makes sense. Considering the food took over an hour to arrive it’s unlikely we were willing to wait for another hour to have the missing items sent out, the purpose of the call was largely to make them aware of their poor standard of quality control and that they have taken money for something they have not supplied. Granted, times are challenging, but I don't believe taking people’s money and not providing the complete order is the most sufficient way around things. It’s a real shame for company that, until now, we've used frequently to deal with a minor issue in this rude and abrupt manor - I can confirm we won't be using you again and I encourage others not to, save yourself the disappointment - Ashton plate & Crafty Beans are head and shoulders above these, both on food...

I am not the person to post reviews, but it was the worst experience ever. I've never seen people more entitled and rude than the ones that work here. Definitely do not recommend. I would rate 0 if I could.

I edit just because I saw the response. I hope you do realize that the entitlement and absolutely lack of competency when it comes to customer service or even being a decent worker can be spotted from miles away in your response. I NEVER admitted of ordering the wrong thing, you must be absolutely out of touch with reality. The only thing I admitted was that the waitress checked the order, and the name of the dishes were similar so it sounded exactly like the item I ordered, so the entitlement to change the narrative is discusting. There are some customer service training online, you MUST give it to your team, and meanwhile work to be a more decent human being and not shout at people that pay your salary. You were lucky that I was not person to argue so I remained absolutely civilized, but with this behavior, someday you won't be that lucky, and frankly, someone should tell you...