I'm so disappointed with my last experience at Acapella. This used to be such a lovely place to visit and it's only on my doorstep! The food has always been amazing. Unfortunately I have no idea how the quality of the food is now as we didn't get that far but its safe to say the service has taken a turn for the worst..
Me and my partner came in on a quiet evening with only one other couple in the entire restaurant. We could feel that the atmosphere was negative almost immediately but chose to stay. We were given an apology for the slow service which is completely fine. I'm a reasonable person with over ten years hospitality experience. Perhaps the waitress was having a bad day? That's fine. But the attitude I recieved upon ordering my meal was not.
The waitress seemed completely rushed off her feet and with only one other couple in the restaurant it felt a little odd. I got the impression that we were a total inconvenience and felt like we shouldn't even be there. I can forgive mistakes but when I was met with constant sighing and "well what do you want?!" when I asked to replace a missing item, I'd had enough. There was no chance we were paying to eat somewhere to be treated like this so we left.
This really isn't good enough. Awful atmosphere. Dreadful attitude and generally a bad...
Read moreThere was a time when Acapellas won awards for its Pizzas, but that was before it changed ownership, a couple of years ago. Acapellas used to be our favourite takeaway with the best Pizza around. We wanted to continue to support a local business, but I'm sorry to report that the quality has declined so much, we will no longer be ordering here.
We've sadly had too many disappointing pizzas, we often have the one with an egg, but the last three times, the egg white has been uncooked and runny. We did complain the first time, and they did send out a new pizza, but it's got to the point where we just ask not to have the egg, anymore.
Tonight, the blandest pizza I've had the misfortune to consume. Looking under the topping, it appears as if there has been virtually no tomato sauce applied to the base. My wife's pizza was supposed to have smoked pancetta, it had two tiny pieces.
I understand that the cost of ingredients has gone up, but with each order the toppings seem to be more miserly than the last, and I just can't understand how you can manage to produce something so bland. So, I'm sorry, but we just don't feel confident in ordering...
Read moreWe had heard really great things about this place as we recently moved into the area, so wanted to try it out. We were sadly left quite disappointed... If this place wasn't BYO I think it'd probably be 1 star for me. The pizza was so average, the arancini was definitely just microwaved as it had no crunch to it whatsoever and £6.50 for a green salad with cucumber and tomato...? We also asked for some garlic oil which was £1 extra (I don't know why) and, I don't think I've ever said this in my life, but it was so unbelievably garlicky, I can still taste it the following day. Raw garlic is so strong and you don't need to add that much to the oil -- it really ruined my pizza actually. The vibe inside wasn't great and we waited absolutely ages for our pizza as they had so many takeaway orders and delivery people coming in and out. We also were asked if we were able to come earlier than we had initially wanted for our booking which was fine, but no one came in after us so it just felt like they wanted us in at a time that suited them so they could go home early... All in all - quite a...
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