Caffè Nero — Restaurant in Broxbourne

The service and coffee here and at other Nero outlets is among the best of the chains. It's a bit strange and disappointing that they're marketing the limited run winter drinks, but never seem to be supplied with all the ingredients, e.g. they still don't have the brownie pieces for the seasonal hot chocolate. Overall, always decent bevvies.

Update Nov 2023 - still good, now with some.subtle Christmas decs for the season. It's nice to sit inside with the family following an afternoon shopping, dark outside, warm and snug inside wither their Christmas special...

Ive been here many times and it's a nice place to have a Coffee and watch the town go by.

However, I visited a week ago and the barista that served us was extremely rude and argumentative when we told her we should have had 2 stamps on the card, but she only gave one.

She the proceeded to mutter under her breathe while she prepared the coffees and they were, frankly, disgusting. I complained to the manager but she just nodded and smiled, so not helpful at all really...

A one off bad experience I'm sure, but very disappointing...

Staff are not helpful at all had a code from daily mail for a free frappe 2nd time unable to use even tho head office gave me a code to be put in manually manger was unable to do that, she did give one frappe , no sorry just get back in touch with head office. Although I have a gift card to use I will not bother to use as the shop never looks cleaned tables are not cleared and staff are always so unhappy and unhelpful COSTA here I come lovely staff clean coffee shop and...