Drink — Restaurant in Calderdale

EDIT: Well unsurprisingly it seems you may have upset more than one group of people yesterday, as the group you are referring to definitely wasn’t us. It also transpires you not only enjoy insulting your own customer base, but the good folk that frequent the Albert too. Cool. Your attitude and air of superiority when speaking to customers seriously stinks. And your response to these reviews is also very revealing. Bad vibes all round.

We’ve visited this place loads of times over the past couple of years and spent plenty of money on beer but we’ve finally decided to give up on it. They are so, so rude, particularly one member of staff. We’ve given them so many chances, and way too much benefit of the doubt. Really sad as the place itself is lovely and they have a really good selection of beer. No idea why they feel the need to be condescending and make you feel so small. Very odd way to treat your customers. Quite upsetting really. Anyway, that was our last and final visit. Never again. And we will warn our friends and family not to go there either. As they would say, Drink...

Came to Hebden for the day for the sole purpose of visiting hebdens own vocation bar. On searching Google for other craft beer places I came across this. With all due respect to vocation which we enjoyed I loved Drink and wish we had spent the majority of our time here instead. Great selection of beers on tap and a massive selection of drink in and takeaway beers of both craft fare but also german and Belgian beers. The place had character and personality and the whole place having a great less sterile and more personal vibe to it with good music playing. Had a loverly chat with the owner (liz I believe?)who knew her stuff. She was lovely and chatty and friendly. I cannot recommend this place enough. I will deffo be back and if you're in hebden be sure to check our this more hidden treasure away from the...

I've been only twice since the gentleman from Barnsley sold up.

Both times I've been spoken down to.

The beers are all about 20/25% more than most other outlets selling the same products.

This I don't mind. It's the rudeness that I cannot abide though.

Last time I was in I asked for a paricular Vocation beer. I was met with 'we don't serve supermarket beers'! The lady then went into a monologue about which sort of beers I ought to be drinking, although if I'm honest, I didn't really hear as I simply wasn't listening.

Shame really as it used to be really good in there.apparently she's selling up though, so hopefully things will improve.

Customer service skills - zero Politeness - zero Beer - good (even the 'supermarket' ones she doesn't realise she has which was the...