BrewDog Cambridge — Restaurant in Cambridge

Unfortunately we had a pretty terrible experience at Brewdog Cambridge. We booked for Wings Wednesday at 530 (as per the policy as we had kids with us) but when we arrived they had already sold out of onion rings and Mac and cheese, 2 of the 4 side dishes available. The staff were very nice but were absolutely rushed off their feet and service was so unbelievably slow. We all ordered our first set of wings which were lovely - as they always are, but the problem came when we tried to order more (it was unlimited wings) we couldn't get the attention of a server for 15 minutes and then when we did order they took 25 minutes to arrive, and we were over an hour into a two hour booking. Half an hour before our booking was due to end we tried to order another portion for a couple of people at our table, we made that order at 7pm, checked in with them at 720, 730, 740... To be told they are on their way each time. The staff looked super stressed, and the kitchen staff stormed past us many times, I guess to the store room but they were clearly very annoyed as they were running in an out through the restaurant and slamming doors. By 745 I left with the children (still no wings) to get them food from Tortilla instead and my husband waited for the wings. The server was very apologetic and said the problem was not having enough stock, and gave my husband a free can of beer. It was truly a shambles of an experience and in no way did anyone have unlimited wings, we couldn't order and then when we did, they didn't come! The ones we did get were tasty but I would avoid dining in at all costs... It was a horrible experience and we left hungry. We did complain at the time and let the staff know to give them feedback and hopefully help for others but honestly I think they were too...

Probably the worst dining experience I've ever had, and the only negative Google review I've ever felt the need to write.

Had a group booking for 11 people from 7-9.

Arrived at 7pm, couldn't sit down for another 10 minutes as they hadn't finished cleaning off the table.

7:20 they take a drinks order. Drinks don't arrive until 7:45. No mention of food.

7:53 they take a food order, tell us that 2 chefs haven't shown up to work (fair enough) so food might take a bit longer but "we'll see". 7 of us order the bottomless wings, 4 of us order other items off the menu.

8:21 we are told food will be with us very soon.

8:35 those who ordered the wings are given them, those who ordered off the menu told it will be here soon.

8:50 (1 hour and 50 minutes after the start of the booking and 10 minutes before the end) my food finally arrives.

We had to be somewhere at 9 so those who had wings had to leave at this point and were told they wouldn't be charged.

After the remaining 4 of us finish our food, we flag someone up to ask about the bill, and they charge us the full price of all the meal and drinks. I'm not the kind of person who expects to be comped but given the horrific quality of the service (and the fact that we would have gone elsewhere if they'd been realistic about the time it would take to serve us) even a small token discount or a voucher or something would have been nice. Instead, they pretty much said tough luck because we didn't order the bottomless wings and so (I presume) they weren't under any obligation to do so.

Can say pretty conclusively I don't plan to come back here and I'd recommend generally that you avoid. Staffing issues happen but the whole thing was handled absurdly poorly and frankly...

Getting by on its name rather than merit at the moment. They try to do table service (which feels unnecessary in a pub) but the service was not great. Inattentive and quite slow. They seemed to forget about one of our drink orders (having waited with empty glasses for 15 minutes for it to arrive) only for the repeat order to take nearly 10 minutes to arrive. I'd rather just go to the bar and get some drinks myself.They'd re-booked our table to someone else 30 mins before our own reservation finished, and weren't very good about it. A member of staff said they'd check the reservations, then never came back, and another told us we'd have to leave while we were waiting to pay and had just got our long-delayed drinks. They didn't try to find us an alternative table. Food was decent (apart from the vegan hotdog – the menu fails to mention it's a gluten free bun, which is dry, crumbly and unpleasant). However the menu is limited in range (mostly burgers and misc fried things) and overpriced (burgers around £10 and you still have to pay an extra £2.50 to get fries). Although on the plus side, about half the options are veggie/vegan. Glad I wasn't sitting upstairs as it looked very densely packed with tables! The music is unnecessarily loud, to the point that it's a struggle to have a conversation across a table. For some reason they feel the need to have two bouncers on the door, which makes it feel a bit like entering a Weatherspoons pub. And finally the hot taps didn't work in the toilets. All in all a rather underwhelming experience. Hopefully these are teething problems that will be resolved, as it feels like there's the potential for it to...