Giovanni’s caffe’ and pizzeria — Restaurant in Cambridge

At a first glance I thought I was stumbling across an authentic Italian, the service was very approachable at first. I ordered their vegetarian salad, bruschetta and a side of olives with a double espresso for my drink. The coffee was great. Strong, just the way I like it.

But unfortunately everything else was average at best. The salad wasn’t vegetarian, like it depicted on the menu but luckily I am not a vegetarian so I put up with what looked like prosciutto on the plate. I was not a fan of the bruschetta, it was dried herbs on top instead of fresh basil so I left it.

I decided to request for a takeaway box for my food 5 minutes after ordering to eat at my hotel because the atmosphere was not enjoyable outside, there was a lot of commotion that was outside of the restaurants control. After asking how my food was, I mentioned that everything was okay apart from I was not a fan of the bruschetta. The feedback that I got from my comment was not professional, they were very offended by my comment when I was just being honest. I explained a refund or an exchange might satisfy me for the bruschetta as I didn’t find it was worth the price and I had only taken two bites. The gentlemen who I believe may have been the chef, flat out refused and made me feel really bad. He accused me that he believed I ordered too much and that was the only reason for the compliant. This was not the case, I had barely touched my food because of the unsatisfactory atmosphere so was still hungry. He also mentioned that they had already provided me with a takeaway box, like this was a huge request.

No exchange or refund was even entertained. I won’t be returning here or recommending to anyone I know, which is sad as I had a good...

My wife really fancied the best pizza in Cambridge as soon as we left the hospital with our newborn so there was only one place to go - Charlie's Coffee Company. We knew we were in for a treat as the pizzas are always superb but what came next really took it to another level.

What a great surprise when the owner insisted of lunch was on him and offered us pizzas, coffee, tiramissu and my wife's favourite thick hot chocolate when he found out it was the first time out and about with our newborn. He didn't know us until today but his generosity was beyond any great customer experience I've ever encountered. The pizzas are well know in town and by us as the best you can get in Cambridge by a long margin (hence why we came here) and never disappoint. Illy coffee, so very good Italian coffee. Great place for pizza and or coffee, very baby and children friendly and judging by the number of deliveroo people in and out, I'm guessing a lot of people order the pizzas to be delivered. I couldn't fault the place before but after such generous action by the owner Charlie and his wife I'm a huge fan as you...

High prices- low customer values.😡

I was seated near the kitchen so I could see that they were using the same cutters for the tomato base as the cutter for the bbq and garlic all without being washing inbetween different uses which left me thinking it must make the food all taste the same in the end.

Half the food was colder than some so had to be sent back then by the time we got our replacement our first part that was hot had gone cold so we ended up just eating it like that in the end.

I didn’t have any coffee so I can’t comment on that. The shop was very clean from what I could see are the high points. Staff were nice enough but didn’t apologise for the mistake.

I was made to feel like I was just a number rather than a valued customer. Very over priced for the food aswell to be honest it’s nothing I wouldn’t get the same from my local cheap takeaway alternative.

It’s just my opinion and you may think I have high standards butif there is mistakes we are all human but don’t say I didn’t warn you if you leave with a similar experience of being...