Starbucks Coffee — Restaurant in Cambridge

I don't know what has happened to the service in Starbucks, but their new methods are not good. First they bluntly demand your name before you order. Why do I need to give my name? It's inefficient, comes with all kinds of communication issues, and is superficial if it's trying to sound interpersonal.

The other thing is the up-sellling. I ask for a coffee, and they say "large?" or give you just two options - "medium or large?" Because I know the franchise well enough I can say "small is large enough" (their tall size is massive) rather than being trapped into buying a gigantic cup of tea. It's all corporate and underhand.

The time it takes to receive a drink has increased.

The reason I keep going back is because one thing Starbucks has always got right is its branding; Better than Costa and and other places due to its space, lighting, choice of music, and lack of background chatter because of the spacious table arrangement.

But come on Starbucks, you used to champion good customer service. You've...

Just been into your Cambridge branch on Newmarket Road. First they couldn’t serve tea because the hot water machine was broken, then they had to stop serving coffee because the machine wasn’t dispensing shots correctly. I was told I couldn’t have my flat white after 10 minute wait, so was served a hot chocolate that was the worse hot drink I’ve ever had. I make better at home with instant. The seating area was filthy, not one table was clean of dirty plates, the floor had more food on it than the fridges. Utterly disgusting place to be in. I feel sorry for the over worked staff having to deal with a coffee shop that quiet clearly isn’t invested in. More staff and maintenance of your equipment is needed.

UPDATE TO REVIEW: Spoke to the manager of the store today who says she’s taken on the feedback and has made significant changes to improve the cleanliness of the coffee shop. Will update my review after...

I was serviced by a young lady called Goda. She was super nice, helpful and friendly. I asked for filter coffee. The usual response I get is that we don’t have any but she went out of her way to ensure I was happy and offered to make some. Most importantly was when a supervisor came in and asked her to clean the customer bin section and without wiping the smile off her lovely face, she just catered to the request with no attitude and no questioning! I have managed and trained thousands of employees in my 25+ years of professional life and this is exactly the type of behaviour that we role model and would like to train people to be like. Positive, friendly with an open mind. Lovely job goda and very lucky managers to have her on the team. I hope that you appreciate her and recognise her for her...