Nando's Cardiff Capital Retail Park — Restaurant in Canton

Edit: An update after my previous review a few years back.

Despite the warm and friendly service from the staff—particularly the lady who served me, who was genuinely kind and attentive—the overall dining experience was deeply disappointing.

The chips arrived cold and tasted as though they’d been refried. After raising the issue, a replacement was brought out, but the portion was noticeably smaller and unfortunately still had that same reheated texture.

The food itself was served within minutes—so quickly, in fact, that it felt rushed rather than freshly prepared. The wrap lacked flavour entirely, and the burger inside tasted undercooked, as if it had barely touched the grill.

It’s a real shame, especially as this is our local Nando’s and has always held a sense of familiarity. Sadly, this was the most underwhelming visit I’ve had to any branch, and I left feeling disappointed. Old review: Order was taken wrong which ended up costing me £10 more, the person who wanted a vegetarian option on the children's menu only had the option of Mac n cheese (because apparently that's a good comparison for a chicken burger for a non vegetarian) at the the same cost. Some starters were forgotten about and I had to ask where this was and the food was poorly put together particularly the chicken pitta. Over £55 spent and wasn't worth half of that. Won't be going to nandos anymore particularly this one, they're just...

Unfortunately I have had a few bad experiences at Nandos but I gave this one a chance as it was new but it has to be the worst branch I have ever been to.

Me and my partner came yesterday, the bottomless drinks were broken, there was no avocado, no pickled onions for the new launch items (fully loaded wrap and med salad which we came specifically for). The coke in bottles served as a replacement was hot and when I opened one it exploded on me and then was flat.

The person taking orders spoke very softly almost whispering and missed multiple things off our order (houmous and an drink) and also messed the order up. 2 portions or chips instead of chips and rice.

I was looking forward to the med salad coming back as it was my fave but the food that came out was subpar and today me and my partner (who has a strong stomach) both have food poisoning. The only thing we both ate which was the same is the chicken but it tasted fine so that leads me to believe there is poor food hygiene standards. Definitely won’t be back and would advise others against...

Only the second time in 14years that I had had to complain about my food in a Nandos restaurant. Either you had a bad batch of chicken, you have storage issues or the grill chef was rushing because I ordered a whole chicken and it was stringy and undercooked so spoke to the staff and they happily replaced it without issue ....only, it was almost identical, perhaps fractionally better but NOTHING like the quality of food im used to getting, interestingly the chips on the replacement meal, even though a much larger portion were a mix of partially cooked and overdone.

All in all a bit of a disaster, not going to say I wont be back, because i probably will but i hope that it was just a one off and not the awful distant cousin of the very good restaurants in Cardiff centre.

I doubt anyone from Nandos corporate ever reads these but just a tip - if the chicken skin isnt crispy and the meat needs to be pulled rather than cut......its not...