PizzaExpress — Restaurant in Cherwell District

I recently ordered from Pizza Express through Uber Eats, and unfortunately, the delivery experience was a disaster—the driver took ages clearly doing multi drops for other companies, and my pizza arrived cold and uncut. Frustrated, I called the restaurant directly, and I’m so glad I did. The staff member (I believe the manager, unfortunately didn’t get his name) I spoke to was extremely polite and professional, offering exceptional customer service. He sincerely apologised for the inconvenience (even though it wasn’t their fault) and kindly offered to remake my meal if I could collect it myself.

I went to pick up the fresh pizza, and not only was it piping hot and delicious, but the same staff member was just as respectful and helpful in person. He truly turned a disappointing experience into a positive one, and his attitude completely changed my perspective on the situation. I genuinely appreciate how he handled everything, and it’s clear this branch really cares about its customers.

I’ll definitely be visiting the restaurant in person from now on instead of relying on these unreliable delivery apps. Highly recommend this Pizza Express for their fantastic food and outstanding...

I recently dined at Pizza Express, and while the experience was good, it didn’t quite reach the level of excellence I had hoped for. The atmosphere was pleasant, with a clean and modern setting that offered a comfortable dining space. The staff were friendly and attentive, ensuring that our orders were taken promptly and with a smile.

The pizza itself was flavorful, with a well-balanced combination of toppings and a crust that was crispy yet soft in the right places. However, it lacked that distinctive, memorable taste that sets outstanding pizzas apart. The dough could have been a bit more airy, and the sauce, though decent, didn’t have the depth of flavor I was expecting.

Overall, Pizza Express delivered a satisfying meal with commendable service, but it didn’t leave a lasting impression that would make it an exceptional dining experience. It’s a solid choice for a casual outing but not the go-to spot if you’re seeking something...

Avoid this place at all costs! We visited here for the first time to celebrate a family members 70th birthday. On route to the restaurant we got a phone call requesting they pushed our booking back. On arrival we did not even get greeted, the manager Jack attempted to refuse seating us and accused us of visiting previously and not paying for our meal. We have never visited this place before and was plain-sight discrimination. After informing Jack we have never been before he refused to believe us and insisted we had previously been and not paid for our meal. His arrogance and ignorance was absolutely appalling and I cannot believe the discrimination and humiliation we faced today. To add to this, Jack had an extremely strong smell of alcohol coming off of him which is unprofessional in itself. I have taken this further, but to anybody looking to...