Have frequented this restaurant and bar on numerous occasions and received 5 star service every time, unfortunately my recent visit has caused me some concern regarding the manner in the way I was treated and spoken to by a senior bar staff member. Having just spent a considerable amount of money on drinks cocktails and a bottle of Prosecco the Prosecco arrived to the table in a slim wine cooler with only ice in the bottom. Wishing only to offer some constructive advice on the correct procedure best practice when trying to chill bottles in ice buckets ice cold water should be used enough to surround the bottle topped off with ice chilling the water to ensure the contents maintains a perfect cold temperature. My suggestion was greeted with no apology no attempt to rectify the problem but quickly in a condescending manner told that he knew very well how to fill a ice bucket correctly and continued to blame customers who have complained that the water was dripping too much over the table and guests so that is why he doesn’t use water? I then explained that is why a cloth is placed over the ice bucket to wipe off any excess water from the bottle before pouring. For someone who knows so much about chilling bottles in ice buckets maybe this individual should review my photos and comments on this post and stop using the wrong equipment putting the wrong size bottles into the wrong size containers. Wine bottles go in wine coolers and Champagne and Prosecco bottles go into ice buckets and to prevent water dripping off ice bucket holders or stands should be used placed at the side of the table. Leaving a large party dinning in the restaurant I passed the bar politely saying goodbye thanking them I was totally ignored and blanked by the bar staff unacceptable behaviour very rude not to acknowledge a paying customer. His attitude and conduct in front of other staff members will greatly impact service and customers dinning experience, I’m hoping he is only a staff member and not the owner of the restaurant either way maybe the hospitality industry is not a good career path to choose for this individual. I have submitted some photos and written suggestions for his personal experience and...
Read moreFirstly I really don't like writing a negative review and usually only leave a review if a place deserves praise. However, we visited this cocktail bar today for a drink at the start of our holiday, and had a disappointing experience.
The mocktails tasted like soda water with a very light flavour, they were OK. We also ordered "hummus and ciabatta" as a side to share, and received one piece of pitta bread with some hummus. The hummus was good, but there was not enough pitta so we asked for more bread. We were not told we would be charged an extra £1.50 for what turned out to be a burnt piece of pitta with the corner chopped off.
All the waitroses were very nice, however we raised the issue at the bar and the manager rudely said "what's the matter" and seemed to be annoyed we'd raised an issue "you got more bread so you pay for that", and seemed to think it was irrelevant that we were charged for extra bread without being told. He made no effort to rectify the issue and so we paid the full bill and left - the service from him was terrible. It's not the cost of the bread that prompted me to write this review, but the reaction from the manager which was incredibly rude.
We will...
Read moreWow what an excellent experience. While visiting family in Selsey we decided to stop for a bight to eat before the long drive back to London. We came across this Mediterranean tapas restaurant and as it looked so lovely and inviting we decided it was the place for us. I had a grilled pork chop with a mushroom and spinach creamy sauce and it was delicious. My wife had a chicken pasta dish and she barley left the pattern on the plate. The staff were so friendly and welcoming and we talked with the wonderful owners and they gave us some insight into the little details all around the restaurant and how some bits they had specially imported. My daughter had some garlic bread some potato cubes and a lovely salad. They also have a bar which serves beers wines and cocktails. The menu is perfect having something for everyone. They have a lovely back garden area and do functions in a private area at the back also. I would definitely recommend calling into Lal Bar if you are...
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