Barburrito - Edinburgh Forrest Road — Restaurant in City of Edinburgh

This was by far the worst restaurant experience I have ever experienced. I didn't even make it to trying the food.

Here's the story.

I asked for a "loaded burrito" on the menu.

The staff will guide you through the process of assembling. I've been asked if I wanted to double the meet, what I denied. The person told be that it would be included. Otherwise the burrito wouldn't be a loaded one, it would be a classic one. Then I agreed on adding a second portion of protein.

The burrito ready assembled, arrived at the cashier and the manager David would charge for double meet. I would tell David that I've been obviously misinformed during the process of making and said I'd deny the extra charge. To me it seemed unfair.

Frustrated over my denial on the extra charge, David would then literally slam the burrito in the bin next to him behind the counter. To me Davids reaction seemed like customers are usually confused over the process of assembling and the extra charges made in the end.

I've then sat with my friends but without food and joined them eating their food of which they said it wouldn't taste special, was lacking size, in salt and seasoning and was therefore overpriced.

Once my friends finished their meals, I was coming back to ask for his name. David would then argue that the prices are shown on the board, which was correct. To me I just prefer interacting with the staff in stead of reading a giant board with extra charges for all kinds of things.

I was then told, I would disturb and harass customers so David would call the police. I then left the restaurant and waited for the police outside. Since they didn't arrive, we headed for a steakhouse couple blocks away for a much better restraunt experience.

Due to the customer service and what my freinda said about the food, I cannot recommend...

Ordered through Uber eats. My order was missing fries and Coke. The delivery driver informed us that he was only given one bag. When I contacted the restaurant they said they separate hot and cold food into different bags (doesn’t make sense as cold dips arrived with our burritos and that would mean hot chips were with the coke). We asked for the missing items to be delivered and the restaurant refused asking us to collect in person as the only option. The staff member Matt who is apparently the manager, was extremely rude on the phone, he was sexist and condescending and he referred to me as “sweetheart” on the phone. He talked over me and interrupted - every time we put forward a solution of the restaurant sending out the missing items he said to me “so you want me to use my own money to send you your missing items?” Like it was a completely unreasonable request that we asked for the food and drink we paid for. He sarcastically thanked me for making his evening so wonderful. I really hope Matt is okay and that he gets support for personal development, unless he is truly comfortable in how he conducts himself as a manager - all that over a fries and coke. The whole experience was upsetting and I will not recommend anyone giving business to this company. Particularly if you are a woman. No resolution to the situation, they have charged me but will not...

I love this place. Specifically the Californian burrito, it might be the nicest thing I’ve ever eaten. Wow. No joke. You have to get the Californian burrito. The chips just make all the difference adding a lovely texture to burritos, which I often find too soft and mushy. The Californian burritos chips add the most satisfying texture and flavour to the burrito, so much so that I’m genuinely addicted to eating them. I’ve never even written a google review before but the I love the California burrito so much I had to. It’s so good it makes me want to write romantic poems about it. The only thing that annoys me is that it’s never on the discounts. The customer service is also great. I can’t recommend the Californian burrito anymore highly, and the time I will be spending away from Edinburgh over Christmas will make me miss my California...