Extremely disappointed this morning, I specifically pick this costa with my baby daughter as the staff are always so helpful and friendly however today a very cold welcome and unhelpful member of staff whom then claimed to be a manager(to my shock someone with such an attitude could possibly be in charge) after a confrontational service at the counter with unnecessary attitude and then had me searching round the store for a highchair rather than just helping me then pointing to one hidden in the corner when I asked if it was clean she replied with a stern “they are cleaned every time” I ask as I had just witnessed a customer remove someone’s dishes and sat at a dirty un sanitised table,

I will think twice about where we choose for our breakfast next time! Shame!