Wing Sing Inn — Restaurant in City of Edinburgh

If I could give it 0 stars I would. Ordered our food but never got it. They rang to say they were outside but after looking around and walking around our building for 20 minutes there was no sign. We rang the restaurant and they put us on hold only to hang up on us a few moments later. We rang them back after another 20 minutes of looking for someone and they were nothing but rude on the phone. Eventually we organised to meet their driver somewhere else where he could find it easier. He said he would be there in a half an hour AFTER he finishes work and would ring us when he’s there. So we walked down to the Main Street 20 minutes early just incase he came before we got there. After 45 minutes waiting outside (it was now 10:30pm) we decided to ring his personal number he had given us to see where abouts he was. When he picked up he told us he had already been to the collection point 10 minutes before we had rang him but this isn’t true because we were there waiting for him. He said he had gone home and was calling us “idiots” and “morons” angrily. When we went onto the deliveroo app it was marked as delivered at 10.10pm but clearly it was not and he had never even attempted to deliver it as we were waiting there. Horrible customer service would never...

I made an order to Wing Sing Inn via Deliveroo at 17.51 on 10th Dec.

I had no missed call or sign of delivery at 19.19 and I therefore called the restaurant. I was informed that the driver was on route to give me my Chinese food and will be there within half an hour. I called the restaurant again at 19.40 as it had not arrived. This time they said it should be with me in 20 minutes. I contacted Deliveroo at this stage via the live chat and they called the restaurant. They were told by the restaurant that the food was on route. I called the restaurant again at 20.34 to ask them about the order and to please check the order carefully. I was then told that they never received the order from Deliveroo at all.

Unfortunately I never received this order or received any missed call from the restaurant about an attempted delivery. The order cost £36.49 and now Deliveroo won’t give me a refund because Wing Sing Inn told them that I received the order which is a complete lie. I feel like my money has been stolen. Very...

Delicious food but the elderly woman taking our order was extremely ignorant and rude later on. I ordered a tripe soup, egg fried rice and a sizzling squid. Delicious! My mother only ordered the chicken noodles. When the food came, she gave my mom chicken fried rice and when she said she asked for chicken noodles, the lady started arguing and was adamant that my mom ordered the fried rice. First of all, my mom is not a fan of fried rice, secondly, I heard her ask for the noodles.

After that issue, the elderly server started becoming obnoxious. Yes, we are not Chinese but does that give you the right to argue with us, especially when you are wrong? You need to improve on your communication skills! Absolutely pathetic. I urge locals, tourists and non-Chinese speakers alike to just order the food, CHECK if it's right and walk out of the door. The elderly server simply ruined our night with...