Hobbs House Bakery — Restaurant in Cotswold District

We - a small local business - have used Hobbs on a number of occasions for lunchtime sandwiches and baguettes. I don't believe any of us has anything but praise for the food itself, but extricating it from them in a timely fashion is virtually impossible. Mistakes are made with recording our 'phoned-in' requirements, even though we always advise this clearly. Then; when we arrive to collect our lunch, and the mistakes are highlighted, we're met with disapproving looks and gruff comments with no-one taking ownership of the matter and never an apology. If you serving team took as much care and attention to detail as your baking and preparation staff, you'd easily get the...

We stopped in here to pick up coffee and treats for my two young kids and two elderly parents. As we paid a brief rainstorm hit the town - sheeting rain, nearly horizontal. As we stood for 30s working out what to do the woman behind the counter very rudely asked we leave as she had other customers. There was ONE other customer and plenty of space. I understand that COVID regulations are in place but we were wearing masks whilst the other customer was not. We pointed out the young kids and elderly adults but we were still ushered out. Pretty poor form. For the sake of letting us wait for 2 minutes they get a bad review and no future...

Unapologetically the ugliest cake I have ever had! We thought we ordered a chocolate brownie-raspberry cheesecake, we got (never got better what ever way up) what we did with it (bin it) and my 15 year old daughter made her own cake. Spoke with manager who was curt and was given no apologize no explanation no compensation. The cakes in the shop looked alright but what we brought home after special order was expensive and waste of time. Never ever seen such an ugly cake. What a...