Cocked Hat — Restaurant in Coventry

We decided to try The Cocked Hat to see what the new menu was like. We had been there before and it was average but after this visit we will NEVER be going again. There was one large table over about 8-10 people then half a dozen other tables so it was not busy. After ordering our food, of which the server struggled to understand what we wanted, making mistakes with just ordering we went to the bar and got drinks. Put off at the start by finding a HAIR in a "fresh" pint of Carling only to have no one even apologies just given a new one. Then waiting over 45 minutes for food, I had the southern fried chicken and gammon which I asked for with no black pepper (who coats gammon in black pepper any way) then food arrived with no mushrooms as asked but with peas which was not started on the menu and waitress said there was no black pepper on the gammon but the chef put it on the tomato. If black pepper was asked to be removed from the meat, why would I want the veg coated in it?. Gammon was mostly fat, covered in black bits from the grill and barely cooked. Everything was greasy, onion rings looked like they had not been cooked just microwaved they were so soggy and undercooked and the chips were frozen, alot with green bits on them, not herbs, but green in the chips. NO ONE goes to a "restaurant or pub" for FROZEN CHIPS! My friend ordered the all american dog and it was not even fit for a dog to eat. Bacon that had been passed through a warm room to cook, it was soggy and cold. It looked like it had just been laid on the barely warm hot dog for it to cook. The bun was soggy and inedible, smoothed in disgusting tasting sauce and the cheese tasted off. No wonder it was empty. Staff gormlessly walking around not caring about anything, unable to even clean tables or take an order correctly. Complete shambles and disgusting food. Much better going to TGI's across the road. Heck even Mcdonalds and the chippy down the road are alot better for food. AVOID THIS PLACE. DO NOT EAT HERE. APPALLED...

Living quite close to the Cocked Hat made it an easy choice for a quick bite to eat with family or friends but having been extremely disappointed vowed never to go back again. As with most situations time often softens the anger and after over 18 months decided last Sunday to give it a try. As I entered and was met by a friendly man who said waiting would be around 15 mins was hoping for the best, my husband and I were seated and we were told that someone would be along presently to take our order. This all went well and was relieved that I didn't have to go and order at the bar any more. 50 mins went by and nothing happened but as we were not in any specific hurry thought we would allow them some time, just as we were becoming increasingly agitated by the wait a waitress came over and asked us if we were ready for our main course, this really angered us as we had not even had our starters, we explained this to her and she went off to find out what had happened, once again we waited until we didn't want to wait any more and got up and left the table. As we were leaving we got a feeble apology and nothing else, no offer of making a formal complaint or calling the manager etc just left to go as if they really didn't care.

The reason we hadn't been in for quite some time was virtually the same experience, a total lack of organisation and complete lack of care towards paying customers.

To anyone thinking of eating in this establishment,I strongly suggest you re-consider and under no circumstances would I recommend It to anyone.

We were not the only people in there at the time feeling let down and disappointed as we heard at least two other tables complaining.

Avoid at all...

Myself and friends went for a meal yesterday (Sunday 23rd August 2020) for my birthday meal and to be honest it was the worst place I've ever been to. My partners meal although he asked for a mixed grill medium-rare when the food came out his steak came out blue, oozing in blood, his chips were cold, his chicken was cold and rubbery. Then on his gammon the fatty part qhich my partner loves he took a bite and the fat was not cooked properly and was still pig skin like... One of my friends received his dinner which was the Jack's burger to which everything was served cold. My other friend ordered ribeye steak and when her food came out she actually recieved sirloin steak. When we told a staff member her was lively and took it back to the kitchen where the chef said we dont know what we are talking about. The 2 staff that took care of us for the time at cooked hat were incredible and that was Courtney and Graham. They went above and beyond to make our experience amazing.

HOWEVER the chef and shift management refused to come and talk to us and instead allowed their staff to take the blunt end. It is disgusting behaviour from management team. We then continued to get dirty looks throughout.

A huge thank you to Graham...