Nando's Coventry - Showcase — Restaurant in Coventry

I visited nandos showcase in Coventry on the evening of 15/07/23. My partner and I wanted to grab some food before going to the cinema so arrived early knowing there would be a wait on tables as it was a Saturday night. We got there and spoke to a young guy on the door (no name badge so couldn’t tell you his name) - he told us it was a 40 minute wait on tables and to wait outside in the queue if we wanted a table. We were fine with this wait and went outside to wait. He didn’t take our name or any other details just asked us to wait outside, we thought this was odd as usually they take a name but nonetheless we thought maybe they had a different system in place as we hadn’t been to this nandos branch before. About 15 minutes later, it started to rain so we decided to wait inside the doorway. Whilst waiting inside we saw people scanning a qr code to be added to a virtual queue. My partner then went to speak to the guy on the door and asked of we were actually in the queue as we were told to just wait outside. The guy then got really defensive and said he had told us to scan the qr code which he didn’t and we didn’t even know was on the inside door as this nandos is not our local. After arguing with my partner, he then said he would stick us on the virtual queue manually which we appreciated. So we carried on waiting and about 15 minutes later, two girls walked in who he seemed to know well and they asked for a table and he told them he had a 40 minute wait as he had 65 tables waiting. They seemed to have a laugh about this and that they didn’t want to wait that long so he told them to go order their food and he will sort them out with a table. Baring in mind by this point we had been waiting 30-35 mins and there were other people who had been waiting longer than us, he sorted out these two girls who he knew with a table there and then. He realised we had just watched him do this and panicked and said he was sorting us out with a table right away, which he did. We weren’t fussed about waiting but we were annoyed with how we were not told about scanning the qr code and then how his friends were just sorted out with a table there and then. We saw him do the same for another person that he clearly knew. Once seated, we did have a lovely meal - the food was good, but no one came to check on us or even clear our plates whilst we finished our drinks. Staff seemed to just be walking around aimlessly despite it being really busy. I know its nandos but our local branch do really well to check on you even if the restaurant is really busy. We were left disappointed by the customer service but happy...

Had to wait outside for 10 minutes with a newborn in the spitting rain, I did ask if I could wait inside out the way. Wasn’t allowed.

Granted I only put four people in the app for a table when there was six, three adults, two pushchairs and one child so when myself my newborn and one adult were seated whilst waiting for the other adult, child and new born.

We were seated at a four seater table and we were next to the window with tables either side out of use because of social distancing so I put my pushchair next to me. We had plenty of space and was out the way.Anyway when the lady finally went and got my friend she sat her on two tables across from us as the one in between was out of use, I asked what was going on. The lady said you are only on a four seater table and there is six of us, I explained I had put the wrong number in as I didn’t realise my friend was coming with the child. However there are four seats here and next to us is plenty of room for the pushchairs. She was trying to explain to me that it’s the law and they can’t seat six people at a four seater table. Again I tried to explain the new born babies do not need to sit in a chair. This conversation went on for about five minutes. Then she said I can seat you over here in a huge booth that was completely waisted on us as only the three adults and the little girl were using it and the pushchairs were in the way of a walkway so I didn’t feel comfortable. Let me add I didn’t see anyone wipe down the two tables we were moved from before more people were sat down so I didn’t really get the whole point.

I never write reviews but having a newborn five weeks ago and trying to enjoy a meal with friends I was really looking forward too it. However I was made to feel really uncomfortable and my friends were too. Didn’t enjoy the experience I just wanted to get...

I recently visited Nando's in Coventry, and while I have high expectations for this popular chain, my experience left me feeling somewhat underwhelmed.

The atmosphere of the restaurant is lively and vibrant, which is always a plus. The colorful decor and upbeat music created an inviting environment for a casual meal. However, on the day I visited, the place was quite busy, and I found the noise level to be a bit overwhelming at times, making conversation difficult.

Regarding service, it was a mixed bag. The staff were friendly and welcoming when we arrived, and I appreciated their willingness to help with the menu. Unfortunately, we experienced a long wait for our food, which was a bit surprising for a fast-casual dining experience. When our meals finally arrived, they were generally enjoyable, but not without some hiccups. My chicken was cooked well and packed with flavor, but my friend's order was incorrect, which was disappointing.

One highlight of the meal was the Peri-Peri sauce selection; it never disappoints! The variety allowed us to experiment with different heat levels, and we enjoyed trying out new flavors. The sides we ordered, especially the spicy rice and coleslaw, complemented the chicken well.

In terms of value, Nando's generally offers decent prices for the quality of food. However, given the issues we faced with service and order accuracy, it didn't quite feel worth it this time.

Overall, Nando's Coventry has the potential for a great dining experience with its delicious food and lively atmosphere. Nonetheless, the combination of slow service and an incorrect order detracted from the overall enjoyment. I hope to give it another chance in the future, but for now, I'll stick with a...