Pret A Manger — Restaurant in Crawley

I feel terrible writing this about a coffee and a croissant order, but i cannot believe the attitude of the two people i dealt with. Gatwick airport South Terminal Departures have two branches next to each other with seperate tills. I placed my order, paid for it. The cashier said since you paid 'eat in' rate please take a seat next door( there were seats available in both shops) i will bring your coffee (simple white americano) and i was handed over my croissant. I had to ask as i was a bit taken back, I went round sat and ate my croissant. Some 15 minutes later since my coffe had not arrived i went round and asked, he didnt remember me then when he did he said he had completed my order. I said it was minus the coffee. Then he handed over a freshly made coffee, this time it was oatmilk flat white which i found out when i tasted it having sat next door again. I asked for the manager. He first gave me another flat white...then a white americano i ordered almost half an hour ago by then. The manager also told me that he would do it this time but next time i would have to go in next door and ask for it. He also said the two prets shouldnt mix due to allergens that different orders carry in two shops.He did not take any details of the cashier to may be have a word or give him extra training. So i have been made to feel like he was doing me a favour... This is terrible, pret a manger should be embarrassed how they treat their customers or embarrassed that they can get a coffee right in half an hour...no apology either. My bet is many customers do not have the time to complain or too busy with their schedule at departures, so a lot of it...

To the management of Pret. The issues that are now showing in the North Terminal are multiplying since the opening of the South Terminal on Sunday. Inexperienced staff not knowing how to operate the till, coupled with broken card readers led me standing in a queue which was about 7 customers deep (so not busy) for nearly 15 minutes. The chip reader didn't work and a number haven't worked in weeks. Staff asking customers to pay by cash is simply not good enough. I left my breakfast on the counter and am now considering cancelling my subscription and going to Pure instead. I suspect many other people will do the same if these issues are not resolved. Get some new card readers installed and make sure that staff operating the tills are capable of using them without taking about 1 minute to ring up one item. If people are paying £25 a month to your company for a subscription, then please ensure that our customer experience is a pleasant one, otherwise Pure is looking like a very good...

Unfortunately…

I love ❤️ Pret with all my heart

I have a subscription

I did rate 5 stars ⭐️ almost all Prets in London

I do enjoy the food, drinks, subscription and perks.

But….. huge disappointment with Lady 👵🏻 who was working on till about 20:00 on Friday. The gentleman who was in a que asked to replace the drink 🥤 and he paid for it already. The 👵🏻 lady on the till could replace it and make a customer happy, but she said that she need to charge him again… that was not kind and customer friendly like many (if not all prets stuff is). I felt a duty to write ✍️ regarding this incident so the lady will understand that if she is able to help a person especially in a a place she is working at she CAN BE KIND.

Otherwise all is fine with a place.

My personal drink and food was nice as always.

Love to Pret and all KIND PEOPLE WORKING IN GATWICK...