Costa Coffee — Restaurant in Dartford

Probably one of the worst Costa's I've been unlucky enough to experience; after working a stint at this location and experiencing the service over the course of the week it's safe to say this site is lacking management and staff. It's quite normal to wait 15+ mins for a coffee whilst staff are too busy making cold drinks or dealing with making food, you then have the baristas rushing like crazy to make the coffee only to receive some of the oat disgusting coffee I've ever tasted, it effectively is milk with a hint of coffee and there is ZERO care to make it correctly or to fill the cup correctly.

All in all I can see the staff are trying their hardest to make it work however incompetence in both management and staff quality control leaves this site on the...

Hopelessly slow, 6 staff behind the till with 3 people waiting for orders and 3 people in the queue(which soon got much bigger due to incompetence). The reason staff are so slow is because they are inefficient, they don’t seem to have one person taking drink orders and another person taking sandwiches to heat up. Most other coffee shops will go down the line and ask a few people in a row what coffee they want and if they have any sandwiches to heat up. This will be happening while another staff member stays out as the cashier to get through the queue. Instead this place just seem to wait until you get to the till and take it all at once. There’s no system. I was waiting 20 minutes when only 3 people were in...

Five star experience 🌟🌟🌟🌟🌟

I had the pleasure of visiting Costa at Darenth.Valley Hospital and was served by Matt K. Let me just say—Matt is an artisan. He brewed an absolutely phenomenal flat white that could rival anything from the finest baristas in Australia or New Zealand. Smooth, rich, and perfectly balanced—every sip was a masterclass in coffee craftsmanship.

To top it off, his latte art was exceptional—seriously top-notch. It was almost a shame to put the lid on to take it away. That kind of attention to detail is rare, especially in a hospital...