Route-One Deal / Route One on the Prom — Restaurant in Dover

Attn Louise Grinstead i believe the owner of Route 1 My partner & I decided to partake in a bite to eat & drink at Route 1. The location was very good right on the beach overlooking the pier, the ambience was also good everything you would expect from a seafront restaurant, the staff generally were polite. But I must bring the following to your attention The table was dirty and not cleaned before we sat down or ordered, I had to ask for it to be cleaned but not before the staff member had over filled the milk jug & that also added to the dirty table. We ordered toasted sandwiches which were very nice. A cappuccino which came in a dirty cup with another person's lipstick still on the side (see pic) a pot of Earl grey tea it arrived with a chipped & cracked spout, I mentioned this and it was quickly replaced with another tea pot which also had a cracked & chipped spout when I bought this to your staff they replied they are all like that, not the answer I expected, however they did find a tea pot that wasn't damaged.prior to receiving our food we were asked to pay they bill, which I found a little odd, the staff answered that our boss said we have to do this, please explain why you have this process as I cannot understand. Regarding the dirty coffee cup & the damaged tea pots i asked your staff if it was standard to inspect all items of cutlery after they have been washed, they had no idea. I had to ask for serviettes it didn't seem the norm to offer them upon serving the food. We were offered a refund for the cappuccino for which I was grateful however the staff member seemed that the £3 refund was all it takes to ease & diffuse a delicate situation, she lacked empathy or understanding. The manager spoke to us but lacked managerial skills to win over an unhappy customer, she was polite enough but lacked the knowledge to be able to offer adequate answers for me to understand your...

I am really Looking forward to the 'official' opening on Saturday 9th of January. I have watched the development of the RouteOne Cycle Cafe from a derelict shell to the splendid building it now is. The prominent position on Deal seafront, ensures uninterrupted views of the picturesque seascape. As the name suggests, the cycling theme and its position on the 'Route 1' coastal cycle path. the cafe will make a great destination or starting point for cyclists exploring the the area. Facilities are on hand to ensure the safety of 'your steed' whilst enjoying the ambiance of this excellent cafe. I have been lucky enough to have been asked to 'taste' the wonderful home made cakes and biscuits. I certainly have my favorites, however you should REALLY sample them for yourself - your taste buds will be in for a treat .... With the smell of freshly ground coffee being produced from the Famea coffee machine, the smell of freshly baked cakes and biscuits will be a magnet to your senses. I am looking forward to regular visits to RouteOne and enjoying coffee and cake at the...

The food and service is rubbish. The only way it attracts customers is the view. No matter how much you order there, if any of the waiters see you getting as small as a chewing gum out of your purse they will run like an unleashed dog to tell you off. Unlike, other cafes where as long as you're a paid customer you can bring some biscuits with you. On the other hand, you can totally have fun by watching their waiters running around like chickens without heads, messing up the orders consistently!!! :)))) However, it wasn't fun when they totally forgot my order which , by the way, you pay upfront. I live in Deal and it's a bit sad how mismanaged is this beautiful cafe. You can tell that the staff itself is not treated well either by their management, by how angry and frustrated they are. On the bright side, you can always have your meal next door, in the Boathouse; same view, amazing food...