Domino's Pizza - Wolverhampton - Coseley — Restaurant in Dudley

They used to be good, but since trying Papa John's for the first time the other day, and having a recent bad experience, I won't be going back.

I had two totally messed up pizzas (2x large, with stuffed crust/double decadence) delivered, so I called them, they said they were too busy to replace them, but if I called again another day, they'd replace them, and that would have been fine. But when I called them back the following week, they said they'd give me one medium pizza, and I'd have to collect. I just don't think they believed me. Which was annoying, because I'd given them a bit of slack already.

So I emailed dominos,

The complaints procedure is full of friction, I had an email from the franchisee, which I couldn't respond to, the email address just didn't work. When I finally got my voucher for two replacement pizzas, I had to call several times to try and use them, they just kept saying it's an online voucher, even though the voucher specifically says TELEPHONE ONLY in big letters. Alas, I managed to finally use them, the bloke on the phone was gormless, and rude, said I'd have to pay extra for stuffed crust etc. I was literally ordering the exact same pizzas they messed up.

Top tips:

Papa John's is way better, order there instead.

If you do have to order dominos, Always order extra cheese, because they hardly give you any, order online because the telephone service is rubbish, and be prepared for an uphil battle if anything goes wrong. It really is just much easier to order from...

Now I'm a very reasonable person and offering to make my pizzas again for me was very polite of the dominos employees but I shouldn't have to ask for my pizzas to be made again especially after I've just finished a hard days work and I was hungry thought it would be a nice treat for my 67 year old nan and my family but the first pizza wasn't the best and for £17.99 I could of got a frozen pizza for that price and sides. So I asked for them to be made again and they did but someone gobbing on my pizza made me physically sick I was half way through my spicy pizza and what only I can describe as flem inbertween my cheese and tomato sauce not only that but there was hair in my pizza I'm not one to normally moan about food but I hope everyone reads this before considering to give there family pizza from this place ever again I shall be contacting hygiene standards as this sort of Pety ness is bang out of order and I would also like a refund on my pizzas and I'm going to make this public as the member of staff that done this should be sacked...

Just AWFUL. The pizza never quite taste as a Domino's pizza should. This franchise is ALWAYS TIGHT WITH THEIR TOPPINGS, especially the cheese.

Penn Road Domino's is levels better than Coseley. The problem is my postcode doesn't meet their catchment delivery. By default, I ordered from Coseley. If you're happy to collect, order from Penn Road it's soooooo much better, as is their Papa Johns.

Save your hard earned money, choose a different Domino's franchise, these...