Faraday’s Restaurant & Bar — Restaurant in Dudley

Was quite busy for a Monday but waited over 90 minutes for a cheeseboard. Chased after about 50 minutes and was told the supervisor was on it. Supervisor came and asked if it was the burger i had ordered. Confirmed it was the cheeseboard and then nothing...... After 90 minutes I went to the bar and cancelled but was told by a staff member pulled in from events that they couldnt refund me and I would have to see reception. In all those respects, the customer service experience was abominable. The only positives - the lady behind the bar who did her best try to move things on in a courteous way and was probably as frustrated as I was (and probably undairly took the brunt of my frustrations - so apologies if you read this) the guy on reception who sorted things out in a measured and professional way, acknowledging my frustrations and calming me down. On the whole though, a very bad experience for a simple...

We went to the restaurant on the first night we stayed at the hotel as we got there quite late and it was easy. We wish we never did. Our food was OK but the children's meal was shocking. £6 for a TIN! of mac and cheese, which is disgusting at the best of times and something I would never expect to see in a restaurant. Frozen pizza for kids I get but Tinned mac and cheese? That's a whole new low. They may as well not have a "chef" as all the food could have easily been reheated by the front of house. The waitress was lovely but definitely is not enough enough make up for the completely unacceptable food. Would never ever go again and recommendyou don't waste your...

I really didn't think there were still hotel 'restaurants' like this any more. In this day & age, with a ton of other MUCH cheaper and CONSIDERABLY better options just a short walk away, you'd think they'd be able to do better. Caesar salad...chicken is an optional (6 quids worth of) add-on making for nearly £20 of very bland food. We do better at home with HelloFresh 🤷🏼‍♂️ Seriously, this is very poor for a supposedly upper end hotel group.

Decor is dubious and dated, like an 80s club. Staff here are one of the saving graces, polite but bored and seemingly as frustrated as disappointed customers. Drinks were ok. I'm just genuinely surprised at such poor value for...