I have been coming here for a number of years, ive got good relationships with a few of the staff as well as the manager but today was unbelievable. 27 degrees outside, i order a pint and asked for a glass to be placed in the fridge/freezer for my next drink as we all know in 27 degrees drinks dont stay cold for long. The person serving me said yes and even asked… a San Miguel glass to which i replied yes thank you. Come to order my 2nd pint the person serving, after I've said a staff member has put a glass in the fridge for me she replied they haven't so i politely said okay dont worry about pouring it as i wasn't interested in a pint which would go warm in 2 minutes. Got me a pint from a competitor who had a nice cold glass from the fridge on this hot day and went to sit with my friends at Wetherspoons where we were originally. Got asked to moved i politely ignored as i didn't want a confrontation about a simple ask. After which i politely told the staff i would have a word with the manager as this did not seem like good customer service nor did i feel cater for bearing in mind i asked for a really simple thing to be done. The staff then began to be really rude and show alot of anger and even said i dont care about your cold glass why do you even need it cold. The staff also began to say she didnt say yes to putting a glass in the fridge to which i pretty much walked out as i could see a endless spiral of arguments happening. Honestly im really disappointed mainly in how i was treated if i was told we cannot put a glass in the fridge in the first place i would have been able to choose my next move but that was not the case i was told it was okay and then treated like trash after wards bearing in mind i’m a loyal customer. When paying a premium price for a lager i would have though such a simple ask wouldnt have been a problem as anywhere else i go it isnt. The rudeness from the staff as well as trying to say i was being abusive towards them when i asked the one staff to remain calm during our conversation as she was getting quiet angry and abusive towards me while i was getting my point across is unbelievable as this place was a comfort spot. I hope this issue can be resolved by the management and proper training for the staff can be implemented.