Marco's Italian Restaurant & Gelateria — Restaurant in East Devon

Went to their food truck last Saturday at the Royal air show at Paignton, wanted to get some "authentic Italian coffee" they said. There was no signs where to queue, went to where they serve coffee to queue up then being told I had to go order at where they serve gelato, show was starting, decided to leave.

A couple of hours later, hubby wanted a nice coffee so I said I will try again. Queued up wh where they serve the gelato, ordered my affogato with tiramisu gelato and a cappuccino.

When I was queuing, I saw that they took the order at the back of the truck where they said for pick up only. The lady customer made the payment and got her coffee there. Well so much of a fair treatment.

After I ordered, I was waiting for my coffee then they forgot what my order was. I also confronted why others can order wherever they want but I was told off, plus they are so busy that they forgot my order. His attitude was nasty and wouldn't admit that is his problem. He said he was just asking a question, I was too, asking why there can be such an unfair treatment. Customers should waste their time queuing while they try to figure out how to be organized, guess that's what it takes to have a nice coffee, maybe.

A lady staff came up to explain that was her fault that she was so busy so she cannot let the guy know about my order. It's not just that. It's the temper, it's the unfairness.

The other guy came in, I asked the same question (cos he was the one told me to queue at the gelato) he insisted the customer should order at the gelato section but then I said well doesn't seem all are treated the same.

He then gave me £10 back, I said I do not want my money back. I'm a customer who pays I'm not looking for freebie.

Food trucks come and go, maybe that's why customers are not being cared for.

If you would like some soso coffee with a lot of attitude, go for it. Authentic Italian coffee? I have had better, plenty more and a lot better. Will I go back or...

We went here last night, we were a party of 8 for a birthday celebration. A buzzing restaurant that was quite full and seemed well staffed with 5 waiting staff including the owner and what seemed a well staffed kitchen. It took a while to get drinks and even longer to order food. A note to the waiter who took our order: my 17 year old son has to have a Gluten free diet, which at his age is pretty tough for him. He can become very ill if he eats gluten. when he ordered plain chicken and chips he did not expect you to make fun of him for 5 minutes, I think you thought you were being funny, you weren’t. It was , disgraceful and something we have never experienced in a restaurant. My food was not good at all, chewy veal and a gloup sauce over it,. The worst thing about our evening was the constant bad service, forgetting drinks, wrong drinks, forgetting side orders and having to ask three times for most things. Very young untrained staff with an aggressive head waiter with attitude to them. Not an enjoyable evening. My brother settled the bill so I don’t know the cost, I hope he didn’t pay the service charge.

I would like to now add that the actual owner (not who I thought it was) rang me this morning and was very apologetic and offered to make amends. He explained the situation and it makes a bit more sense now. We will revisit when we next come down from London to visit our family. Thank you...

Difficult to find the right word, but horrible is the first one I would use. Ordered two pizzas, one hour and half ago ,Eddie and Napoli .Both of them really poor quality ingredients, the dough was rather dried than baked, and Im convinced two of the ingredients on them out of date- salami and prosciutto. No oregano, poor quality sauce ,I believe it's all just about money here, no pride or anything like that from the owner . And I can write a book about Italian food, not just an ordinary pizza... Go for a fish and chips if you really want a take away by the beach, or try the small shops nearby ,all with lovely decent food .I wish I can write a different review really, but people need to know what to expect... I can't comment on the restaurant service, as I never went there, but I doubt the food is much better quality, unless you have few drinks before and see the things with different...