We have lived in the area now for 5 years. And have found the people to generally be welcoming and kind. Which is why it saddens me so much to have had such an awful experience the terrace arts cafe today.
I have 2 autistic kids on our first and last visit to this establishment one of them was very disregulated. We were accosted by the manager and verbally abused. She shouted in our faces. When I got up to Challenge her and explain that my kids are autistic and just needed time to settle she told me she did not care and she had other customers.
I sincerely hope that these other customers take note of this kind of abelist attitude and do not frequent this place and support such toxic and prejudiced views.
I will be leaving reviews on this place on Every forum I can find so others know to avoid it and are not subjected to the abuse me and my family were.
It is not good for the otherwise inclusive and friendly people of the area and a bad example to those visiting the area.
I will also be contacting all the autism groups to let them know how this establishment treats people with...
Read moreWe ate there today with family, my Son ordered a humous sandwich and began to feel very unwell saying it felt like his allergy to peanuts. After a terrible 30 minutes of him taking antihistamine and being violently ill he felt better. On return to our table the waiter announced that the humous has peanuts in it! He had no awareness of the potential risks and the menu had no note of ingredients Recently a young girl died on a flight after eating an unlabelled Pret sandwich, these people need to take responsibility for their menu and allergens. Peanut allergy is extremely common and potentially life threatening Just had a response from owner to say I was aggressive, complete lies appear to be their response I left quietly but upset as you’d expect in circumstances They have not offered to update menu with ingredients and really should read up on Natasha’s law, in force 2021 Comment on Pret sandwich obvious to all I would hope particularly...
Read moreNot much choice in seaton, saw the good reviews so decided we would try this for a change. Everything seemed fine, place could do with a lick of paint and a bit of damp sorting, but nice enough. Had our order taken immediately after the opposite table, all good. The opposite table were served, had eaten, had ordered again and had coffee, and had just left when we got our food 1hr 10 mins after our original order! When the food came out we also had a rather large bottle top in our salad! Bright orange...surely something you couldn't miss from the kitchen to the table?! Fair enough, we were told there was one person in the kitchen, no-one was served before us...but this was Saturday night at 6.30?! All in all very disappointed. Food wasn't bad, but everything else that happened with no explanation is inexcusable. No idea when the table of 12, who arrived 10 mins after us, would...
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