Cinnabar — Restaurant in East Hertfordshire

Disappointing stay after I had purposely rang the hotel to check and book their wheelchair accessible room for one night. This hotel is only accessed through their bar/ restaurant via a small lift.

I checked in approx 10pm following an emotional day and the funeral / wake of a very dear friend, only to be greeted with a shocked look by the staff.

They had already let the accessible let room out to another couple just because it's one of their biggest rooms, and on 1st come 1st served basis !!!! And supposedly they were unaware that I had pre-booked their disabled access room through need.!

I was offered alternative rooms but couldn't access through narrow doorways or simply the room was too small to negotiate on a chair.

After being asked can I climb a few stairs,. (Being paraplegic and, paralysed from the chest downwards thats not going happen,) they then offered to lift/carry me up 3 steps to a large dble room with a good sized bathroom. Considering its now 2230hrs, and being assured that; in case if emergency they would carry me out the building, & anything I needed that evening they would provide as room service, I agreed. The room was very nice, very hip decor, comfortable bed and a big bathroom that I could use. So I settled down for the night.

The Manager could not appologies enough for their error and my stay at the Cinnabar was 'on the house' no charge for the room, no charge for breakfast, No charges full stop.

Whilst I appreciated their kind gesture and the comfortable dble bed after an emotional day, the fact remains it was poor communication between their staff, and bad practice to have let the accessible room out purely as it was a nicer room to an abled boddied couple when there was plenty of other rooms available thelat met their needs.

I do hope that staff and management at the Cinnabar have learned from this costly mistake, and would also just like to reiterate my thanks for compensating for...

Chairs were dirty when we arrived. Leftover scraps from whomever was sat-down before us.

I went with a group of vegans and the waitresses provided dairy butter‽‽‽ They messed up all of our orders. They feigned a weak apology, but they didn't offer any solutions to resolve it. When the rest of the drinks and food arrived, they again gave us the wrong things. But at this moment, we couldn't be bothered to make another complaint so we didn't say anything. Of the 8 items that we ordered, only 2 things were correct. They then added a service charge on top of that automatically. So we ended up paying for stuff that none of us wanted. We are all young millennials who understand that service work is tough. We don't want to make a fuss in public, because nobody wants that type of attention. So that socially forced us into a really awkward position. Would not recommend this to anybody. I empathise with them, but the Staff clearly need more training, especially when dealing with customers with dietary restrictions. Not safe at all.

I am willing to give this place another chance (maybe, far in the future) but clearly at present, hygiene and respecting people's allergies are...

Wasn't a great experience! We couldn't hear each other at all, the football was on at a extremely loud sound and are table was right next a speaker and screen. We were trying to have a nice hen do/ dinner but we couldn't even speak to one another. The bride's meal came with a rock hard bun (which was inedible), the server offered to get her "new one", when he returned it just a new bun (without the sauces/dressing), meaning the rest of the meal was cold (one would have thought they would bring a new whole meal) She had to put the cold vegan burger in the bun herself and the chips were really cold at this point.

She as it was cold and had waited a long time, the food was inedible. The server said they would give her a different meal and gave her the menu so that she could pick something else. When we finally got their attention to order her new meal, they went of and then came back and said the kitchen was closed? We actually had to go to pizza express to get a take away pizza and sit on the street because they were closing!

The waiter told me before we left that he would give us free drinks and free shots but only gave us shots.

Over all, we were very...