Slow service, wrong orders and cold food.

This evening got off to a terrible start taking my family to the beachcomber before the evening show at Butlins. Things started off badly when we ordered our food and waited and waited, another family came to the table next to us after we had ordered chose their food ordered and had it brought to their table while we still waited for ours. After a long wait we complained to a waiter and the food came at after but my wife’s food was stone cold as if it had been cooked when we ordered and then left on the side for ages, my daughters meal wasn’t what we had order so both were sent back. Mine was cool but not stone cold and I couldn’t be bothered to wait any longer so eat my Luke warm meal. On the second attempt for my wife and daughter their meals were ok.

We assumed things couldn’t go wrong twice so ordered a cheesecake for desert, this was a mistake as 40 minutes after ordering our desert still hadn’t come. We watched other tables around us order deserts and get them I. Under ten minutes. After a 40 minute wait and getting very annoyed as we were then due to leave to go to the show I went to complain and ask for a refund on the desert as it had taken so long I no longer wanted it. The refund was refused and the desert was finally delivered a few minutes later. There was no apology for the horrendous service it seemed like the staff though it was perfectly normal to forget about bringing food to customers.

We have eaten in 2 other restaurants on site and the service has been good but in the beachcomber it’s appalling and the bar staff clearly do not care if they ruin customers evenings or not.

If you like to have the food you actually order, the food to be warm and delivered to your table in a reasonable amount of time then do not go to the beachcomber and if they give you terrible service don’t expect them to do anything to make up for it as clearly poor service is considered normal in this abysmal restaurant.

My wife also had breakfast in there on one morning before this evening and the breakfast was not what you would call hot either but we had thought that was a one off and that food cooked to order for dinner would be different, clearly it’s not.

Do yourself a favour and eat somewhere else.