Starbucks Coffee — Restaurant in East Staffordshire

I was never much of a regular at Starbucks that was until I met your new assistant Al. Only wishing other younger staff you have got employed there were as professional and as proactive, polite and efficient as he is. I was having a really bad day the first time I met Al, however his smile when he saw me was completely infectious he greeted me with such a genuine good afternoon how are you today? I told him I was having a bad day he looked me straight in the eyes and said it’s ok to have a bad day, you know why ? Because tomorrow is going to be a better day and you will be fine. His words were so kind and genuine it was humbling. I appreciated he was busy but the time spent on my coffee, was also the precious time he was talking to me. His time and such kind words meant the world to me especially with the day I was having, not just saying thanks have a good day and prob meaning the complete opposite. Since that visit I can honestly say I now spend a lot of money in your branch and see Al quite often depending on my shifts I work as a mental health practitioner. He obviously reads customers well that is very plain to see. He deserves a lot more than what you are probably paying him per hour just the way he portrays his professionalism and sells Starbucks as a brand. You may or may not realise what kind of person you have in Al on your books ? If you do great promote him he deserves it . If you don’t realise what kind of guy you have in him then go back to the training manual and look up good eggs, because Starbucks have got one hell of a staff member in him. Enough said I will leave my comments here and hopefully some one who is above Al can contact me with honest genuine...

Starbucks visit 11:19 3rd August

We attended the Starbucks drive thru in burton upon Trent, upon arrival we were politely asked to wait, during this time they closed off the drive through by securing a chain across the entrance behind us. We then sat and waited for 8-10 minutes to order. The cashier was polite and apologised for our wait, we were understanding and aware things happen. Upon paying we advised we had a train to catch and asked if the order of 1 bacon roll 1 venti iced hazelnut latte 1 white chocolate, pistachio oat espresso

We were advised yes, we paid and sat and waited, there were still no cars behind us, the drive through was closed off.

We were asked to drive and park up to wait for our drinks, due to there being no one behind us and being advised the drinks would be ready I asked how long the wait would be and again reiterated we had a train to catch. The lovely polite cashier asked us to wait at the window for one second, a few minutes later a manager came and asked us to park up, I asked for a refund due to being told the drinks would be ready and there still now being a 20 min delay since we arrived at the drive thru. The manager was rude and told us to go and park up, no apology no compromise. We drove up and waited another 5 minutes before driving off due to being at risk of missing our train.

The customer service was extremely poor, it would have been far easier to set a realistic expectation. 25 mins at a drive thru to come away empty handed is a joke regardless of the poor customer service. We left and lost the £15.29 I had paid for my order as it was apparent the store had no control, no urgency...

Supervisor Abbie does not seem fit for a management role, I have just witnessed her send a barista home during peak hours for no apparent reason. The same barista made me and my wife’s drinks and they were lovely and we had no issue with service, this establishment could do with a good look from higher ups I believe from my experience in management in food I also think that staff morale would increase if the supervisors would also take an equal workload as the staff lower down. I noticed that the staff had changed positions since my last visit and I have no doubt that the lack of continuous staff is down to the atmosphere created...