The Poyntz Arms — Restaurant in Elmbridge

We booked a table for 2:30 on Sunday and arrived at around 2:20. The restaurant was very busy, and when we enquired about our table, we were told it wasn’t ready yet as the previous guests still had six minutes left. This was understandable, and we were told we could grab a drink while we waited. As we had a baby with us, some very kind patrons let us use their table in the meantime.

We were finally seated at 2:50 and quickly placed our food order as we’d already looked at the menu. We also requested some roast potatoes for the baby, as she was hungry, and were assured they would be brought over promptly. Unfortunately, these never arrived.

By 4:30—two hours after our booking—our food finally began arriving. The experience was disappointing from start to finish. The food was cold, the meat was poor quality, and it had been sloppily plated. Out of our group, three ordered pork, one beef, and one lamb. The staff simply shouted “pork” or “beef” and haphazardly placed the dishes on the table. When we were asked if we needed anything else, I requested cutlery (which hadn’t been provided) and salt and pepper. Only the salt arrived.

To make matters worse, the beef and lamb dishes were served incorrectly. However, they were so bland that it took a while for us to notice. While I appreciate they were busy, the service was careless and unprofessional. It felt like we were being treated as an inconvenience rather than valued customers.

We didn’t complain or ask about the delays—we simply ordered crisps at one point because everyone was starving. The biggest issue wasn’t just the delay but the overall lack of care in both the food and service. You don’t book a table for 2:30 and expect to wait two hours to eat. We left feeling very disappointed and...

I had an extremely disappointing experience at this establishment. While the young staff member was polite, the older gentleman, who seemed to be the manager, was shockingly rude.

I visited with an elderly neighbour who doesn't get out much, especially around the holidays, and we thought a roast and a chance to catch up would lift his spirits. Unfortunately, from the moment we arrived, we were greeted with an appalling lack of courtesy and absolutely no customer service. We were essentially encouraged to leave and go somewhere else for coffee, which made it clear they weren’t interested in serving us.

This behaviour left my neighbour feeling embarrassed and upset. Determined to salvage the visit, I firmly insisted we stay and have the roast. While we did eventually have our meal, the experience was completely soured by the unwelcoming attitude we encountered.

As long-term residents of East Molesey, this level of service is not what we expect from a local pub, especially during the festive season. It’s disheartening to think this is how they treat members of the community at Christmas—one can only imagine how they operate the rest of the year. I cannot recommend this establishment to anyone in the area and sincerely hope they address their approach to...

In East Molesey's fair and tranquil midst, There stands a noble tavern, The Poyntz Arms, Where wood and stone in harmony exist, And warmth doth greet thee with a thousand charms.

Thine eyes shall feast upon a hearth of light, Where beams do arch and whisper tales of old, And in this sacred space, the heart takes flight, As time doth linger, slow and full of gold.

The fare, O wondrous fare, thy soul doth crave, With bounty drawn from earth and field and sky. Each dish, a work of art, thy taste shall save, And in its depth, the very stars pass by.

But ah! 'Tis not just food that fills the heart, For service here doth wear a gentle grace. The staff, like shadows, play their kindly part, Their kindness painted on each loving face.

And with thy drink, a pint or goblet filled, Thou'lt sit in peace, and time itself shall cease, For here, within this tavern, spirits thrilled, Shall find in quiet joy their sweet release.

So, visit thee this place both near and far, And know, The Poyntz Arms is a...