Bijou — Restaurant in England

First visit to bijou and unfortunately it was disappointing. We visited for a cinema night and to be honest our visit was pretty terrible from the get go. When we arrived a waitress (who was very pleasant but a little flustered) told us to take a seat and informed us she would be over momentarily. We waited a while and eventually went to the bar where she asked us if we had ordered a drink… we obviously hadn’t as she had not come to the table. When we got downstairs for the cinema event, there seemed to be a bit of confusion with seating arrangements with who did and didn’t request a booth. The seating was bad so the screen was barely visible and the sound levels were CRAZY LOUD. We ordered pizza which was £10 which we expected would be a good portion so we were quite surprised when two slices of pizza came over. Just a little over the size of a slice of bread, When we mentioned this to our waitress she advised that she would speak to her manager. Her manager eventually came downstairs to see us and had the worst attitude towards our worries. We simply wanted to let them know that the advertised pints of Pepsi (£3.75) were not served in pint glasses and that the pizza was grossly overpriced in proportion to the serving. He was very rude and said things like “well I don’t make the prices” and shrugged his shoulders. He also said “well apparently that is a pint glass, that’s what they sent us” he was not a good ambassador for this company at all and made us feel very uncomfortable. We eventually left half way through the film as we were quite disappointed… another group also left before us. Having worked in hospitality for over 10 years I would absolutely recommend a lot more training for all staff. If this is the quality of service that is deemed acceptable then this venture will not...

Our group had booked the bottomless brunch from 8pm - 10pm on Saturday but the service was shockingly slow and poorly managed.

Our party arrived at the start time of our brunch at 8pm, but our first drink didn’t arrive until 8:20pm. We were told we had to finish each drink before ordering another, but nobody came to take our order. We had to go to the bar ourselves at 8:45pm to order our second drink.

After waiting 30 minutes with not one drink on the table, we had to insist on ordering the next round. We requested a bottle of Prosecco to drink in the meantime. Initially, they offered it at a discounted price, even though we had been told that Prosecco was included in the bottomless brunch. After some back and forth, they brought over a bottle.

The table behind us had the same issues, only receiving two drinks in the 50 minutes they had been there, and when they asked for a bottle of Prosecco, they were refused.

We were seated downstairs in the basement on uncomfortable high stools with no backs, really not ideal for a two-hour booking. We asked to be moved when we were seated but was told there was no where else for us to sit. It was also very cold as the exit door was left open all evening (assume this lead to an area for smoking) which was right next to the basement room.

The only saving grace of the night was the live band, Norma, who were fantastic.

Our food didn’t arrive until 10:30pm - half an hour after our original booking!!

Overall, a frustrating experience with EXTREMELY slow service and VERY long waits for drinks. The venue seriously needs more staff both taking orders and working behind the bar. As a group, we personally would NOT recommend for a...

Ist time at Bijon Peterborough really impressed. NYE 23 booked a table for 4 bottomless brunch and I am so glad we did. The staff were so friendly and made us feel so welcome from the start. Bijon is really nice inside. We had lovely comfy seats and the bar lady I think Ashlie was very welcoming explained all we needed to know for our bottomless brunch. They have a large range of cocktails, beers and prosecco, you can chose from as many as you can drink in your two hour slot. Including food a choice of pizza, tapas or baguettes and you choose one each. so our men had a pizza each and my daughter and I had the tapas meat platter. It all came out together nice and hot so we could share. We were not expecting as much we got and it really nice food. The services I must say was brilliant 👏 The manager I think she was called Jade was fab very friendly she went over and beyond to ensure we enjoyed ourselves and as it was NYE she made us a couple of her own special cocktails which was a lovely touch. All in all we had really good time and I would 100% highly recommend Bijon for Bottomless brunch really good value for the price. We will definitely be returning soon. Thank you to...