Burger King — Restaurant in England

14/02/2025 between 06:40 – 07:40 (approx.) Ordered via kiosk on right hand side middle Ordered 5 meals and during payment phase the system seemed to have crashed when trying to print out my order. I went to the counter to explain, the very rude lady told me I was wrong I did not order, and the machine would reboot, not take my payment and to order again. I did so on the same kiosk (right middle) and the machine would no longer process payment at all, I reported again but nothing was done about this. I then proceeded to place my order at another kiosk, and it went through fine, meal received. During all this time many other customers (at least 10 I counted, tried the right middle kiosk and got as far as payment and the machine would not go past the payment section of which they all complained about, it was finally looked at. I have now returned home to find that I have been charged twice (the failed order and the correct order. This morning I contacted the Restaurant via phone to explain the situation only to be told (again very rudely) that the manager is not available and to call back later, I then questioned this and was passed over to the manager who told me to call back “administration” between Monday-Friday” and he then hung up the phone on me without advising if I call the same number or a different number. I called back straight away only to have the phone answered but no one to spoke to me and I just heard laughing in the background. And tried calling back several times after this only to have my call ignored! This is shocking customer service regardless of how busy your restaurant is! My request 1, Refund of the first order as it was not fulfilled 2, Review you customer service at this...

I had a wonderful experience thanks to Gabriella. From the moment I arrived, she was extremely welcoming and made me feel comfortable right away. I can be quite a picky eater, but she was incredibly patient and knowledgeable about the menu. She took the time to explain different options in detail and helped me find the perfect choice.

Her professionalism really stood out — attentive without being intrusive, warm yet very polished. I truly appreciated the way she anticipated my needs and made the whole experience stress-free and enjoyable. It’s not often that you come across staff who can balance friendliness with expertise so seamlessly.

Gabriella turned what could have been a difficult dining decision into a delightful experience. She is a credit to the team, and I would definitely come back again knowing I’d be in...

I had the pleasure of being served by Anwar at Burger King, and I must say, he truly made my visit exceptional! From the moment I stepped up to the counter, Anwar greeted me with a warm smile and was incredibly attentive to my order. His professionalism and positive attitude made the experience so much better.

Not only did he ensure my meal was prepared perfectly, but he also went above and beyond by suggesting a few new menu items that I ended up loving! It’s clear that Anwar takes great pride in his work and genuinely cares about providing top-notch service to customers.

If you’re ever at this Burger King, I highly recommend looking for Anwar—he’s the kind of employee who turns a simple meal into a...