Carters Champagne Bar and Grill — Restaurant in England

Spent a night in Harrogate, as a part of the “spa break” we’re offered £25 pp to dine in Carters. The service was okay, people were friendly but not very professional. Ie gave us dessert without the dessert spoon. I asked for extra napkins during the first course but the waiter seemed to forget about that. But that’s fine. Food is just not good. I ordered a cauliflower soup, Mac n cheese and a creme brûlée. Soup was not hot, max and cheese looked very sad (hence I was sad enough to not take a photo of it so sorry I don’t have proof), and creme brûlée was overly sweet and artificial scented and runny textured. Seriously put me off and I just wish the chefs can see this post. Please have more passion on all the dishes. My partner ordered a duck and it was good, but the portion of the appetizer and the mains are just off, appetizers too small and mains just packed with carbs. My mac n cheese was a full plate of pasta with some slices of grated cheese… Should’ve chose other mains but that was what I was craving for and I hope they can do better as a fine dining restaurant and have more passion in making...

We visited with friends on a Saturday evening, looking forward to the experience and delicious food. The hotel & restaurant are stunning in decor but I’m afraid the food tragically let the whole experience down. The starters were tasteless & cold, I had the mushroom & my husband had the moules. How could they come from the kitchen cold? Hoping for an improvement with the main, our cod loin arrived sat on top of 4 halves of new potatoes & 3 leaves of kale. The menu advertised crushed potatoes & purple sprouting broccoli. After questioning this, we were told they were out of season? 🤷‍♀️ Once again the food was cold & had little flavour. We complained to two waitresses & each time we were offered the cheese sharing board, by which time we were ready to get out of there! Needless to say we won’t be returning! Harrogate has many restaurants & competition is high. I’m sorry to say that Carters won’t be at the top of our list to revisit...

Gourmet Chateaubriand Dinner was far from gourmet. For £75 (as claimed in our package deal) the meal consisted of sliced steak, chips, 1 mushroom and half tomato. Beautiful very large hotel dining room with a part of the room allocated for Carters. Although reservations “highly recommended” only 3 other tables were occupied so no atmosphere whatsoever. Staff disinterested and looked unhappy apart from head waiter, who did check on us. As already hotel guests with a debit card registered we said thank you and goodbye and left the restaurant. Apparently we should have signed a receipt for the meal/wine! We were now classed as “walk aways” We were charged a whopping £49 for a £30 bottle of wine and £6 dessert. (Our total spend for the extras to the £75 gourmet meal already paid for months ago) The restaurant in our absence had applied a service charge of over £13. Very...