Chef Carlos — Restaurant in England

Wow, sadly won't be going back in a rush, originally booked our table a week ago and stated Saturday evening, as my parents were down to visit me. We arrive at the restaurant to be greeted by stating that they had us down for the day before. I stated that's not what I booked, but they still honoured the table. Didn't really walk us to the table or state we could have the table, they almost seemed annoyed we are there to eat in the restaurant.

Well that was just the start of our experience, as soon as we got relaxed we were bombarded by staff stating they need the extra small table that we were sat on, moved us up and left us with hardly any room to move, we had to move our table ourselves so we could fit! My mother recently got over cancer and she needed a bit of comfort, this was not the case. We asked for a jug of water as we just finished one, we had an eye roll from the staff member and then got given glasses as they said they need jugs for alcoholic drinks.

From this point we were annoyed and felt like the place was a bull in a china shop, it was chaos! We ordered and food was excellent . We finished and were asked if they could clear our table, they only took 6 plates and left us with plates on the table till we almost left.

We then asked for the bill and got given the wrong tables bill twice! Basically, this place has sadly gone down hill since I went in there a year ago.

Disappointed as I had high expectations from my first visit. My parents weren't impressed and I can say we won't be...

3/5 stars

I recently celebrated a family birthday at Carlos, and while the food was truly exceptional, the service at the end of our meal was incredibly disappointing. After 90 minutes at our table, we were asked to leave because other people were waiting for the table. What's frustrating is that these individuals were just passersby, whereas we had booked the table at 4.30pm, in advance for a special family celebration.

Given the considerable amount we spent on the meal, being asked to vacate the table felt quite rude and ruined the celebratory atmosphere. The owner did offer us two bottles of wine as an apology, which was a kind gesture. However, we would have much rather finished the drinks we had just ordered in the comfort of our table inside. Instead, we were relocated to a table outside, which wasn't ideal, especially with a 3-year-old in tow, as it was situated right by a main road.

While the food was fantastic, the service issue left a sour taste. Perhaps a more flexible approach to table allocation or clearer communication about their policies could enhance the dining experience for...

I am really sorry, but I do NOT recommend this place to anyone! Went to the Casa Carlos restaurant to enjoy our evening with my partner. We had a couple of recommended dishes and a dish what was called world famous “Chicken Fajitas “, but looking more like some kind of “ Chicken Wrap”, however despite the fact that it wasn’t a desirable dish to eat I decided to give it a go and eat it thinking of not wasting the food. The chicken was fully covered with garlic, that it made me wonder what kind of dish it really is and why would they put so much garlic in it. After we got back to the hotel, the following morning I started feeling really sick, ending up vomiting and diarrhea. Now it’s been 2 days since it started and I am still vomiting and having a the other end issue. Thanks to this horrible experience I had to terminate my holidays as I am not able to enjoy the day due to my health issue, just lying in bed back at home and trying to get through the day, hoping it will...