Chimichangos Mexican Restaurant — Restaurant in England

Ate here with friends last night, after having had a fabulous meal here previously Very disappointing They were using temporary printed out paper menus, (which they advised us of when we complained that, due to the poor lighting and 'unusual ' font, we were unable to see the menu adequately) Staff advised us to look at the menu online so that we could enlarge it?! My beef chilli enchilada was SO spicy that it was painful trying to eat it. The accompanying mex coleslaw and salad had so many finely sliced chillies in them that it was impossible to remove some of them as respite from the extreme heat. 2 of my friends had the Quorn chimichangas Same issues, so hot that practically inedible! I love hot and spicy food, grow and cook with my own homegrown super hot chillies, however, I had to admit defeat with my meal I politely requested whether I could exchange my main course for something milder I was informed that all the sauces were pre made, therefore, all the same level of heat? I was offered a chicken and cheese wrap, which when it came was ridiculously bland? Obviously a shop bought wrap and the whole point was that I did not want a 'wrap', just a less spicy enchilada I was so disappointed, ( and hungry), that I requested that the charge for my main course was removed from the bill? This resulted in the staff making telephone calls to the manager , as they did not appear to be on the premises, which made us feel very uncomfortable as we could hear the conversations. One of the waiting on staff then 'rolled' her eyes and stated that the food was 'mexican' I advised her that I have eaten mexican food in many different locations previously, in fact, one of my favourite cuisines, however, that I had never encountered these issues before? There was a large table of customers celebrating a special birthday sat immediately behind us They were advised that they could not order desserts as the chef left the kitchen at 9.30 pm, ( this was at approx 9.20),? The exit to the restaurant was locked, due to there only being 2 young female staff on the premises at this point, and we had to ask them to unlock the door before we could leave I understand the impact of Covid on the hospitality industry/ post Covid staffing issues, and have made every effort to support small local businesses throughout It was not the fault of the 2 young female staff in the restaurant, and I did tell them this The fault lies with the owners/ chef What restaurant closes at 9.30 pm on a Saturday evening and the chef goes home? Bulk hot sauces made and unable to cater for milder spiced dishes? Very disappointed, and we will NOT...

Food was very nice, slightly pricey but worth it. However when I bit into and swallowed a chicken wing that was previously frozen to my assumption, I was shocked to see it was RAW. We not talking about birra veins i mean clear flesh. The 7 witnesses I was sat with weren’t pleased to say the least. The waiter offered me a free drink and then 5 minutes later offered the rest of my party a free drink each. How nice. They also saved their own backs by ‘taking the wings off the bill’ thus taking them off the receipt. Very clever. I made a post on a small private social media story sharing my experience with a brief comment and warning to those ordering chicken from ANY restaurant. 2 weeks later the person who booked the table got a friendly message from them as attached. Such a shame I had to take it here but I now have no choice. To be noted, I did not fall ill from the chicken or at least wasn’t hospitalised and i refrained from contacted environmental hazard organisations because people have livelihoods. However their passive aggressive message to my friend over a private photo that had been sneakily taken has changed my mind. Such a shame....

Awful what a disappointment we went with friends on Saturday night, the two girls were very pleasant but we could not read the menu as it was too dark so the suggestion was to ‘take a screenshot on one’s phone’ to enable us to read the menu! We ordered and the food looked very presentable until we started to enjoy it, the chilli content was far too extreme to the point whereby myself and one of my friends could not manage the meal. The table next to us were complaining about the fact that they had booked for s special occasion but could not order sweets due to the fact that the chef had ‘left the building’ locking in the two girls and therefore no further food could be ordered. I’m not sure whether the restaurant has changed hands but last time we went it was lovely, hence why we booked again. Shame, it’s a pleasant venue with pleasant staff, over hot food and lack of flexibility on the part of the chef/owner...