Costa Coffee — Restaurant in England

They're usually nice and friendly, and that's what you want when you go for a coffee isn't it, so was surprised what I came across on Saturday December 8th, about 5:25pm. I was looking for some wafers I usually eat, so asked the woman with brown hair in plaits, and she said really rudely "we haven't got them", so I was looking at the snacks for something else to eat. She wasn't even on the till, as was one making coffee, so she was making coffee for another still staring at me in a rude aggressive way, making me feel uncomfortable. Another girl was on the till who also had brown hair in a pony tail who wasn't rude, but she's smaller and more thin, who could see I was still trying to decide. I looked back at the rude one to see why she was still looking at me, and she said really rudely and aggressive "Do you want a coffee or not?" So I said yes, then she said really rudely, "well what do you want?" At that stage I didn't want to stay, so left. Then I was in Tesco and a woman was ordering a coffee, so I struck up a conversation with her. She said coffee in there is as good as Costa. So I said, funny you should say that, as I walked out of Costa because a woman was rude to me. Then she asked me if she had brown hair, so I said yes, and she said the same happened to her and she hasn't been back since. How can stores have people like that who work in a coffee shop, which is supposed to...

Thought would give Calne branch another chance on 10 February after complaining about my bad experience before, as on facebook they apologised and said they would look into training there. It was same people as before. The one who rudely said "Do you want a coffee or not?" Then I walked out to get coffee somewhere else. This time I saw it had the same woman with long dark hair as before, but as least she was only making the drinks and not serving. I ordered the drink from younger one. Asked for a latte with cream on top in a take-away cup for £3.75. Saw she hadn't made drink yet, so I took two brown sugars from pot, gave to girl on till and said could she please put sugar in before cream. Then one who was rude before gave me drink in an ordinary cup, gave me back the sugar saying sorry she already made drink before she knew I wanted sugar in it, and that was it. She didn't even care about making the drink how I wanted it. Don't know why they have a person there who clearly couldn't care about customers or the drinks she's making. I tried putting in sugar after cream on top, but cream went over sides when I stirred it. I asked for a refund so I can go somewhere else to get a drink how I want it, but she then put it in a...

They're open as a take-away only until 4pm. I asked why I can order a take away coffee in Starbucks Swindon until 9.30pm but they close at 4. They claim it's the law for take-aways to close at 4. I wouldn't trust their legal knowledge judging from how dim they usually act. An example being, I asked if they could put sugar in my coffee before the cream, because it's difficult to stir in the sugar after the cream is on top. Yet instead of doing what I asked by putting the sugar in for me, she handed me the sugar sachets and asked me to add the sugar myself before she put the cream on, so I put the sugar in and before I had time to stir it, she put the cream on top. Then she started rolling her eyes and having an attitude when I asked for a stirrer and was trying to stir the sugar after she had put the...