Costa Coffee — Restaurant in England

Dire.... Turned up at half 5 for some drinks, to be told we are closing in 20 minutes, on the door and website it says 7pm, the drive through was closed upon arrival at 5:15pm so I assume that closed early too.

We were then forced to have drinks in takeaway cups only, not only is that a bit of drop in standards if you want a nice cup at the table, the cup I had smelt musty like it had been left in a cupboard.

We were then prompted at 5:50 that it's closing time in three minutes, by the waitress who came by the table, which again put the pressure on, why advertise you're open till 7pm, also it's ten minutes, not three.

Also the access button for their heavy front door hasn't worked in months, which again honestly shows the standards of this place, inside there was takeaway mugs and dirty tables everywhere, I can only assume they are understaffed, which if that's the case they need to hire more people, hospitality is in its knees and it shows, Costa pay your staff more and incentivise working there, or give your staff more training/guidance to make it a better experience.

Won't be...

Lovely, helpful staff. Always professional. Love the coffee, cakes and pastries, however in line with a healthier lifestyle we really really LOVE the Creamy pre made Compote Oats Porridge. We are unable to get it from our local Costa, so were very happy to find that the Wyvern store stocked it. The Team were fantastic in helping us order the porridge when they had none in store and I was able to collect it when stock arrived.(I should add that they even called two other stores to see if that had any in stock on the day I attended).They went above and beyond and we wanted to say what a great team they are, recognising the great service and help they demonstrated. Although we have a Costa approximately 3 minutes drive away, we have no problem driving a few extra miles across town to get such good service. Sorry I don’t know any specific names however you are all a great team, whether at the drive through or in...

We visit several Costa's and have always thought it was fairly ok but on the last 3 trips I have noticed a slip in their usual standards. Tables sticky as not washed down or still has remnants of food on the tables/chairs etc and not very clean cutlery , plates and cups. This is not down to one but the 3 we usually vist and the last one brings me to this Costa and unfortunately it was not pleasant. As you can see by the pictures the tea pot looks like it's never been cleaned and if you enlarge the pictures especially the tea pot and spoon you will see what it looked like as it was delivered to our table. I suggest they send secret shoppers to their establishments and let their staff know the results. I understand it might not be their employees first choice of employment but if they work there and obviously get paid for doing it then it should be better...