Subway — Restaurant in Framwellgate Moor

I don't go to Subway very often. However being undecided what to have for my afternoon meal whilst at the Arnison Centre after work I popped in here. Don't know why I bothered wasting my money. No one at the counter when I went in - I could hear voices far out of the back of the shop (I was only giving them another minute before I'd walk out) - the worker still didn't hear the next lot of customers come in. Chose my hearty Itallian 6 inch chicken and bacon After being toasted I was asked if I wanted any salad - I asked if there was any other lettuce as the stuff in the tub was browning very badly and this isn't something I'd even use at home. He didn't listen and picked some up to put in my sandwich when I had to repeat no. I asked if you had any fresh as I wouldn't use that even at home. They apparently didn't. Got my lettuce and sweetcorn and sauce on it and left Started to eat this in the car, the bread tasted really dry and stale as it had been there for days. Won't be in rush to...

Placed an order to collect through the subway app. Arrived at the Arnison store just after the collection time. Waited in the queue and when I said we had an order ready to collect, tried to say our order, but she spoke over me and said she would be 2 minutes whilst she makes it. I then noticed the order she was making wasn’t ours so I said to the woman and tried to show her my order confirmation and number, she didn’t look! Then she found 2 sandwiches on the side and said these must be yours I told her what we had ordered and she said yes it these and pointed to the board above as though there was a collection sign. (There was no sign and nobody manning the till when we arrived otherwise I would have asked, hence why we waited in the queue). I felt she was very abrupt, didn’t listen when I was talking or showing her the confirmation. We won’t...

Undoubtedly the WORST Subway experience ever, absolutely terrible customer service, a blatant rip off and the food was terrible.

Called in after shopping, ordered a £6.19 foot long sandwich and asked for it to be cut in two so I could eat half now and half later. When I paid by contactless I realised it was charged at £7.98 not £6.19. When I questioned this it was because as it was cut in half and wrapped individually it was now two 6 inch sandwiches ! £1.79 for having a sandwich cut in two ! The member of staff was quiet abrupt with zero customer service skill when I expressed my dissatisfaction. The sandwich was not up to the good standard I would expect from Subway, the bread was falling apart as if it was old and the overall taste of the filling was poor. The feel of the outlet was depressing, a bad experience & I will not...