Costa Coffee — Restaurant in England

I'm absolutely disgusted with one of your staff, a man with a pony tail, his attitude towards customes is discusting and he rolls his eyes at you which makes you feel angry, I asked for a cortardo and his response is he doesn't know how to make it and get something else, I waited 25 minutes for my drink and to be honest it was absolutely discusting he burnt the milk so it was really bitter, he is rude, arrogant and totally out of his depth he hasn't got a clue on what...

Really cold outside and equally cold inside!! People sitting inside with scarves and coats and wooly hats on!! Also ordered my Americano and waited and waited....they told me it was on other end of counter but it was an expresso. They had given my drink to someone else! My friend a week before waited 15 mins to get his coffee with no real que!! Nice people behind counter but this Costa needs to drastically pull its socks up. Not a good...

I often pop in here as it's across the road from where I live, but find the manager Jane can be rather snotty and the music is always too loud. I've tried asking them to turn it down, but might as well be talking to a brick wall. Also will be glad when the cinema is completed as there are too many workmen around making a lot of noise and smoking by the entrance as you walk in. Will go to the one near Boots...