Miller And Carter Warrington — Restaurant in England

So normally when my partner and I visit any Miller & Carter (huge fans) we leave feeling very full and happy from the service we've experienced. This is why we've brought people with us in the past and even tonight (20/10/23). I booked a table for four for a very special occasion, an 18th birthday meal. The birthday boy turned 18 the day after though (21/10/23). I wanted to bring him here as he's never been, we brough his girlfriend too as she's also never been, so we were very excited. When we arrived we were kindly shown to our seats by a young women. We were greeted by a young boy named Ryan. At first all seemed ok, we went around the table to order our drinks and then once we did he asked to see ID from my partner's son and his girlfriend. I explained that my partner's son is turning 18 tomorrow, Ryan abruptly said "well when I was 16, I wore 18 year old badges" - we were shocked and I said, his birthday presents and cards are here - we wouldn't make that much effort just for a beer. We then ordered two cokes... Anyway, he left to get our drinks and I couldn't let it go, I looked into the legalities online and went onto the drink aware website and found that actually, you can drink alcohol between the ages of 16-17 legally with a meal accompanied by an adult. Myself and my partner are both adults. So, when he came back I said this to him, I said that he's here with his dad (all looking at Ryan in complete shock) HE THEN SAID, "you're not his dad, I'm not believing that". The absolute disbelief of this situation and how disgusting he was, was truly gob smacking! None of us knew what to say. He said "it may say that online but it's not our (M&C's) policy" so I politely asked to see the Miller and Carter drinking policy and it got worse. He said "are you trying to be awkward?" - gob smacked still - I said "awkward? No I just want to see it please". He then said "so you want me to go into the office, print it off in black and white and bring it out to you? Because that'll take ages". I said, "why are you being so rude to me, Ryan? I'm only asking to see them". He then walked off and was gone for a while. He brough them out to me and shown me some highlighted writing in a stapled paper and it said on there about polices about drinking but not once did it say about drinking one with a meal with family. Neither does it state this on Miller & Carter's website and there was no mention of Miller & Carter on this paperwork. Ryan was patronising to us all, rude, intimidating and downright ruined the evening!!! We aren't the type to go crazy on alcohol, we just wanted a relaxing, sophisticated meal with family and we got this. This isn't the first time we've been to this Miller & Carter but it will absolutely be the last that visit the Warrington one. I'm appalled by the treatment given by Ryan and I believe he seriously needs reeducating when it comes to hospitality and dealing with customers. Not a nice person.

The food was lovely though, big well done to the chefs. Millar and Carter's reputation will be wrecked because of people like the above working for...

We have been to Miller and Carter Warrington before and really enjoyed the food and the ambience there. So we decided to book a large family get together to celebrate my son’s 21st birthday. I booked approx 3 weeks before the event. Approx 1.5 weeks before the event, I wanted to increase the amount attending and while looking for the confirmation email I realised that I hadn’t been sent one. I rang M&C up but could not get through, so as advised, I left a voicemail, explaining that I was worried that my booking had not gone through and asking someone to call me back urgently as it was for a 21st celebration and I needed to confirm that we def had a reservation.

No one called me back.

All in all I rang them 4 times.

Each time no one answered and I was advised to leave a voicemail.

Each time my calls became more urgent , asking for someone to a) confirm the booking def went through and b) if it did asking can we increase the booking from 8 to 14 (yes a rather large increase hence me calling them constantly!).

Yet again I didn’t hear back from anyone.

In my final call, on Monday morning, the 11th Sept, I told them in yet another voicemail (as no one answered the call) that unless I heard back from them by that afternoon, then I would be left with no option but to look for an alternative restaurant. My booking was for Thursday 14th Sept so I was panicking by then that I wouldn’t have a booking anywhere for my son and all our family.

I heard nothing back again.

So I went ahead and booked another restaurant in Warrington, who were very accommodating when I explained the situation.

On the evening of the 21st get together (14th Sept) I received a phone call from Miller and Carter; asking where we were? I told them exactly what had happened. The guy said it looked as if someone had actually amended my booking but could only explain that they had ‘forgotten to call me back’. I would buy that if I had only called once - but I made 4 calls in all and each time no one answered, and each time I left a voicemail, explaining my problems and asking for someone to call me back urgently.

I don’t find how my issue was dealt with very professional, or acceptable. Unfortunately for M&C, it was their loss as due to the size of the party and the nature of the celebration, a fair amount of money was spent that evening. Another restaurant benefitted from that simply due to M&C’s lack of action and calling a...

We’ve been to Miller and Carter multiple times (different venues) and it’s always been faultless, this time however we were met with nothing but disappointment.

Service was mediocre and full of excuses from Kadie our waitress, the food was extremely poor and there was no attempt to fix any of the issues.

We ordered 3 rump steaks and paid extra for the black Angus, 2 medium rare and one medium. When they came they gave us 2 medium and one medium rare, I told them they made a mistake but the runner just stared at me until I actually asked for a medium rare (a Mexican stand-off with us both staring at the plate), our waitress came back over and said if I wanted to change it would be a 10 minutes wait, mistakes happen and I was ok with the wait, when I’m paying £19 I want the steak cooked to my liking. She seemed surprised I was ok with the wait then went away and came back to tell me that the wait would actually be 20 minutes now. As I didn’t want to eat on my own I thought fine I will just have to eat it how it is, they weren’t very apologetic or helpful. 20 minutes to cook a steak medium rare? (No wonder it was over cooked).

So we all ate regardless of the temperature and all 3 steaks were very tough and chewy (never been like this in the past) so we mentioned this when Kadie checked on us and she came up with the excuse that “Black Angus can be quite tough” which we know isn’t true and doesn’t make much sense when we’re paying more for it. After discussing between us, we thought that the meat had most likely been frozen when they had lockdown restrictions so this is probably what caused the tough and tasteless meat.

Overall the food was extremely poor standard and the service was lacklustre and full of excuses. It’s a shame as we spent quite a bit of money and it was no way near the usual standard of the other Miller and Carter restaurants and it will likely deter us from visiting the chain again. They really need to look into this one to avoid it happening again and lowering their...