Creams Cafe Chatham — Restaurant in England

"Please ​‌​‌​‌​​⁠​‌‌​‌​​​⁠​‌‌​‌​​‌⁠​‌‌‌​​‌‌⁠​​‌​​​​​⁠​‌‌‌​​​​⁠​‌‌​‌‌​​⁠​‌‌​​​​‌⁠​‌‌​​​‌‌⁠​‌‌​​‌​‌⁠​​‌​​​​​⁠​‌‌​‌​​‌⁠​‌‌‌​​‌‌⁠​​‌​​​​​⁠​‌​‌​​‌​⁠​‌‌​​‌​‌⁠​‌‌​​​​‌⁠​‌‌​‌‌​​⁠​‌‌​‌‌​​⁠​‌‌‌‌​​‌⁠​​‌​​​​​⁠​‌‌​‌‌‌​⁠​‌‌​‌‌‌‌⁠​‌‌‌​‌​​⁠​​‌​​​​​⁠​‌‌​​‌‌‌⁠​‌‌‌​​‌​⁠​‌‌​​‌​‌⁠​‌‌​​​​‌⁠​‌‌‌​‌​​⁠​​‌​​​​​⁠ shout about it for us" they say (on the bottom of the receipt with poor capitalisation and word layout) You are encouraged to review so that a team member can be a be rewarded for great customer feedback... oh you might win an Amazon echo. …that is putting customers first right? Although this is not the first time that we have visited this particular restaurant however it has been a few months meanwhile, it seems like standards are dropping especially that they doubled the size of the store a few years back.

There are no tables that have been intended for wheelchair access. The usher* had to think where to seat one wheelchair imagine if there were more! After queuing to get in we had to wait for a table, On our last visit in the summer there were 3 power chairs within our party of 6 on that visit we sat outside. [*I can not call the floor staff waiters as you have to place your order at the till and there is no actual table service not even a call round to check on your table.] We were seated Torn and taped seating, scraggly dog eared taped main menus, and as for the new "Savoury menu" with such sᴍᴀʟʟ ᴘʀɪɴᴛ that you need a microscope or at least your phone magnifier to read! The font size is mostly 1mm (about 3 point) and all the options repeated very poor layout! A simpler design would go along way. There are no large print menus or any other format. You are table (χ) - I thought I was a person not a table. You can clearly see that they do not care for the store and customers are not first.

SERVICE is not customer driven. You the customer have to do the menial tasks of placing your order and fetching and cleaning your own cutlery. The staff, while not rude; many are abrupt and do not follow simple order instructions like an extra plate request. While this was not a big problem the person who brought our food presumably a runner could not understand English. After queuing to initially placing our order I was instructed to pickup my own cutlery. I went over to the station where it is only to find mismatched knives and forks that needed a wipe as they were not checked after the run through the dishwasher that was either probably shy on rinse aid or the dishes do not get a full cycle wash.

As for the food... We had the same waffle we had on our last visit and although we think the prices have stayed the same the portion has been subjected to 'shrinkflation' sorry to say I would rather have a decent sized waffle than the 'instagram worthy' edible logo embossed into my food. Even if I had to pay a little extra. Big American style um... It is now far from it! The 'hot' apple crumble clearly microwaved and soggy it was barely warm. The crumble [if you can call it that] was smooshed across the waffle. Although we requested the custard and cinnamon separate it was thick and gelatinous and certainly not the quality that could douse, drench or remotely flood the waffle cells let alone the plate. Ice-cream or cream were not even an option although it was served last time. Forget about calling a passing staff member and I was not going to queue to complain.

Overall we were sorley disappointed.

Update: about a year later and no improvement. Although we had a different waffle, a design your own. we were not impressed by the quantity of ingredients especially for the price paid.

It would be interesting to see if there is consistency in the chain at...

Outrageous service. Waited 40mins for our desserts. And then when it came the hot waffles came first then 15mins later followed by 2 slushies (which shouldn't have taken more than few mins to put in a cup) We all ended up eating at different times. When I went to enquire about the other orders the obnoxious staff Sasha said it's impossible to bring out orders together, she said 'we're like Nandos, you eat when the food is given and can't expect to eat as a family together'. The ice cream scoops we got were like milkshakes as it was clearly sitting around there for a while before it was bought to us. The slushies were filled with such thick chunky ice bits that it didn't even come up the paper straws. So all that was coming out was sour shots of flavour. Absolutely nasty. All the staff said was they drink slushies 'everyday' and can't expect any ice to come up as 'its the straws fault not theirs' Well don't sell it then!!!!! I would NEVER return here. A formal complaint has been made. My birthday was ruined and just to add that was their service on a quiet Wednesday evening, God knows what the service would be like on a busy Friday night....

Visited creams in Dockside chatham. And wow what can I say about the service!!!! Absolutely awful. There were five of us arrived there early evening so we intended to pay good money to spend. My partners friend who has a son and they both ordered waffles and the other ordered a sundae. I ordered a sundae my partner a waffle and her son a sundae. Every order came out random times I got mine last when I got mine the ice cream was melting onto the table. So I thought I can't eat this unless I had a straw! So they exchanged but gave me different from what I ordered. I had it anyway but didn't enjoy it. The staff wasn't friendly and didn't give any customer care not even checking up on us to ask a simple "is everything ok with the food?" The interior has been the same since they opened for about 5 years. Floors and tables were in shabby condition. And when we said we wont be returning they just shrugged there shoulders. It's a shame because it does have a good reputation (name wise and well known) it could be kept really nice with friendly staff and more customer care, who actually do care and create a more warmer...