Cubar Restaurant & Bar — Restaurant in England

I had high hopes about Cubar because it's different to my local options and because there was a Father's Day offer on, which helped. Sadly my visit didn't live up to expectation and that ruined Father's Day as we'd starved ourselves in anticipation of this delicious food.

In fairness, the food is delicious and the staff are friendly but the organisation is poor. For example, not getting an extra set of hands to assist in the kitchen when one of the chefs phones in sick. You're never going to keep up with demand and so today proved.

We were, in fairness, warned about the slow service beforehand but you still don't expect to wait for over an hour for 4 tapas dishes and a child's meal. I got the impression today that the staff knew they were fighting a losing battle but they didn't really care.

When my daughter's food eventually arrived, it wasn't sufficiently hot so she didn't want it. The staff seemed surprised but disinterested when we fed this back to them. This ended in her tears so that put an abrupt end to the visit, to the point where we passed up on the free Father's Day dessert. I sense if everything was okay up to this point and we'd stayed, we would have probably been there so long that we'd be asked to surrender the table first.

At the end of the visit, after a succession of insincere apologies and then a discussion with the manager, we were offered a derisory discount off the meal which I would have hung around to challenge if my daughter was not distressed. I should add that, despite the fact the menu promises a free kids meal with one paying adult, we were still charged for a kids meal. I only noticed this once we'd driven off.

Also the atmosphere of background music, live music and a large group of revellers sullied the trip as in my party was a child sensitive to noise (this will no doubt be why she was distressed) and an adult with autism. As for myself, I'm hard of hearing so this made interacting with staff more difficult.

I won't be returning any time soon. An excellent concept of a restaurant fell...

Lovely spot for a nice meal out. We were the first day of a new menu and it was full of different dishes to the norm. Sandbach has a tendancy to stick to basic foods and it's nice to see a place like this take a good foot hold. I'll certainly be back again soon.

Atmosphere wise they have it spot on, the decor and the lighting is perfect. A warm welcome when you come through the doors and a genuine service where it is obvious that the waiters and waitress knew their products properly. I think this has been lacking from so many places that we eat at, it's a simple thing make sure the people that are serving you have tasted the food.

The food has some incredible flavours and some unusual offerings, we picked 7 from the menu between 2 of us and then opted for the bread platter as well as the sauces were too good to waste (and we truly were hungry) the bill came to 70 quid which was more than acceptable considering we also had two rounds of drinks. The beef cheek and the king prawns are a must, truly the flavours in the prawns, that there is next level.

OK so on the critique I think the portions were unusual in size, sharing between two for instance is difficult when things come out in threes. The starter sharing platter at 17 quid was a little dissapointing as there were 5 skewers, all of which tasted nice but again were impossible to share and very dry. The bonus duck ball things which we didn't order (or get charged for) really didn't hit any mark. Potion size could potentially be adjusted or equalised as stuff like the prawns were a really good size whereas others were very much the opposite. I know it's tapas and they are meant to be tastes but it was the luck of the draw as to the sizing.

My thoughts are that it is a new menu and truly I would say try it. The chef evidently knows what he is doing and the food produced is of a very good high standard. I think given a week or two all the niggles will be sorted out.

Oh and push the bread! It would be a crime to waste...

4 of my friends came to Cubar to celebrate a belated birthday. We were really excited to experience the bottomless brunch & really looking forward to getting together after a horrible year with covid. The front of house was lovely and made us feel welcome but it very quickly went down hill. It took 30 mins to eventually get a drinks order which was taken out of our 90 minutes brunch time. When the food arrived I found a hair in my food which made me question the hygiene standards and my friend received chicken kebabs which were clearly bright pink and raw. The head chef Mario stormed over to the table rudely stressing the chicken was cooked in a “Cuban style” and it was pink chicken. He then angrily told us we couldn’t order anymore drinks & coughed over all our food then went on pacing around the restaurant with his bum cheeks showing & wearing no mask. When my friend questioned his attitude and asked him not to speak to her rudely as she was a paying customer his reply was “thank you” No complimentary discount or items were offered due to the awful experience we received. The front of house was very apologetic but nothing was done to rectify the issue. We were so disgusted my friend Samantha emailed the Boss who was in hospital at the time to explain how badly the experience was. We received a reply with some what of an apology but very little acknowledgment of the issue in hand. We are still waiting on an outcome of what could be done to resolve the issue!! After all we’ve paid £140 for a service that was very unacceptable. I was very reluctant to write a review but this issue hasn’t not been sorted out in a respectful, caring way so that your local customers would return and I feel now people should be aware of...