Black Bear Lodge — Restaurant in England

Been here lots of times over the years and always enjoyed lovely cocktails and food. However recently we’ve not been impressed. I can’t eat dairy, so when I asked for the allergen menu I was told you will just need to order from the vegan selection. This choice consisted of a veggie burger with no bun (for the same price as a normal burger!) or lentil meatballs or a falafel sandwich. I asked if there was any other option, eventually the chef came from the kitchen and I ordered an alternative. I would not be comfortable ordering if I had a serious allergy rather than just being intolerant as I am, as apparently they have no printed allergen menus. The food then took a long time to come, possibly due to taking longer to order too. I won’t be rushing back, which is a shame as we really try to support local small businesses. If they could ensure they have a better way of dealing with allergies, we...

Came today for some lunch, sat outside as we had our puppy with us and the waitress was in the outdoor area already and took our food and drinks order as soon as we sat down.

We had our drinks 5 minuets later then waited an hour for our food, when we went inside to ask what was happening we were advised they never put the food through to be ordered! We were then told it will only be about 10 minuets before we received our food! 25 minuets later we are still sat with no food and empty drinks.

It wasn’t even as if the place was packed with people there were 4/5 tables taken inside and 2 outside! I’ve never had to wait anywhere so long for food and then to have waited 1 hours and 35 minuets I just think is ridiculous!!

Won’t be coming back...

Great for drinks and a bite to eat with friends. We booked a table. Best to book if looking to go Monday to wednesday in the present climate. We were sat far enough apart from other guests. I noticed a hand sanitising station on the way out but nothing on the way in. Could do with hand sanitizer upon entering. We enjoyed a lovely stir fry and super food salad which I asked for extra ingredients and they were happy to accommodate. Good gin selection and even when the drinks were overcharged, the guys sorted it out straight away when I queried it. Lovely evening. Thanks guys. You're doing a great job helping us all get back to...