DeeDee's cafe (inside The Range) — Restaurant in England

Incredibly slow service twice in one week now. This place needs more staff asap! Waiting in queue for 15-20 mins to be served as the poor lady behind the till is serving, making drinks, making sandwich’s and serving food!! You need 1 person serving on till and one making drinks/running food - it’s utter ridiculous and not fair on your staff at all, I must say they are doing their best and I will not moan at them about wait times as it is not their fault, I bet their being paid pennies too! When I finally get to till to have order taken staff are friendly, huge wait for food too as it seems the same back of house - not enough staff. This could be and used to be a lovely, fair priced cafe. But unfortunately I will not be returning as the waits are ridiculous. Every customer is getting fed up and your poor staff are under to much pressure - to management - sort this out!!...

Ordered here for a “quick bite to eat”

Firstly the restaurant was quite busy but mainly the oldies with a cuppa. Ordered at 1pm - ham sandwich sausage roll a Toastie and two portions of chips. We were table 11.

Half hour past still no sight of any food coming out, I asked the couple behind us how long they’d be waiting and they said an hour for sausage and chips, they were number 8. Great.

Went to the counter and asked how long our food would be I got the typical “5-10” minute reply while asking a family of 5 behind me got up and left as they were waiting an hour plus for breakfast.

15 minutes passed I thought I’d give them the Benefit of the Doubt and wait but 45 minutes for a ham sandwich sausage roll etc? Come on.

Got my refund and left. Either they need someone new to run the kitchen/back of house because that...

Now called something else, absolutely atrocious service, by a non English speaking assistant, waited 40 minutes for breakfast, only to be be told by said assistant she has "forgotten to put our order in* no apologies from anyone, just a "you can wait if you want ,I'll put order in again" we walked out, along with about another 12 people, the café needs someone in charge, to manage or at least supervise the counter "staff" and someone capable of speaking English to serve people, never again for us, you can take your chances....but be prepared for rudeness and disappointment, it's a shame you can't give no stars, they don't...