Domino's Pizza - Biggleswade — Restaurant in England

Absolutely appalling service! I called up on Friday to pre-order food for my sons party, the person I spoke to advised I couldn’t pre-order and will need to order on the day. I then call the morning of the party to place the order, I placed the order at 11.30am and requested for the food to be delivered at 2.15pm. I made it really clear it was for a child’s birthday party and at no point did they say there would be an issue with the delivery. At 2.30pm no delivery and so I called to find out where the food was, at which point I was told they were running late because it got busy. When I commented that I had placed my order in the morning and given them plenty of time to fulfil the order I was told this made no difference! I then said that they should have called me to tell me the order would be delayed and I could have then arranged collection, they didn’t really respond to that point. Eventually after 15mins on the phone it was clear the food was ready but just sat there waiting! I then arranged for someone to drive to Biggleswade to collect it. When my friend arrived to collect the order the staff were rude and dismissive and not at all apologetic. The food eventually arrived an hour later than planned and completely cold. This was really disappointing for my son who loves dominos and really put a dampener on the celebrations. At no point did the store try to compensate or really apologise for the issues. If I could make this review zero stars I would, it doesn’t even deserve one star and I can honestly say that was the last time I will ever order from...

PLEASE AVOID, USE PECOROS OR BLAZE INSTEAD.

Absolutely miserable experience. Last used this branch about 3-4 years ago and I figured it may have improved since. Maybe I should have read the other reviews first. Placed an order for delivery through the app, order was confirmed at 19:25, followed by an order delivered notification 25 mins later - I had not received my delivery. I placed a call the the branch and a very helpful sounding young lady assured me that the food was on the way, the notifications can be estimated and that I will receive the delivery shortly. A further 20 minutes after that and there still was no food so I called again. This time I spoke to a gentleman with little to no customer service technique. This time I am informed the food only left a couple of minutes ago and will turn up in the next 5. I tried to explain that I'd already been told this prior but he evidently had no interest in listening, quickly palming me off before I had chance to raise any more of a complaint. The food did turn up a short while after but it was barely warm, the cheese was already congealed and the box had absorbed any moisture out of the pizzas. As for the "loaded" wedges... Well, look at them. I will not be using Dominos Biggleswade again and heavily advise anyone reading this to do the same. How this branch is still open, I...

Unfortunately you cant give this any lower. Worst Dominos i have used. Unreliable and used to have to always collect for a hot pizza. Tried a delivery and the system offered a half hour delivery slot. Well i phoned agter 45 mins and the app saying for 20 mins its in the inspection stage but has just been handed to the driver. Then after another half hour it arrives after its 6 mile journy up a straight duel carridgway. And the pizza was COLD. I phone up to complain and get told well there is traffic to get throu- er no and pay for the pizza and next time younwill get one free, what buy a cold pizza? So i ask for manager and his responce is what do you want from me, im busy, pay for the pizza or send it back. Guy is ignorant and rude. Will not be going back while under this management. Oh and was told to.complain to.Domion's head office, well i actually wanted to complain to the franchise holder but details refused. DO NOT USE UNLESS YOI ENJOY WAITING AND WAITING...