Domino's Pizza - Bristol - Keynsham — Restaurant in England

Terrible place will never give my custom again until management is changed!!!

This used to be a great store under previous managers but now it’s a shambles

Had orders deliver and was delivered stone cold. Late, and Missing part my order.

My order said it was delivered and it hand to chased the store and ring several times to no one answering the phone. Was told it was out in delivery after I told them app said was different, they fobbed me off saying it was a tracker issue glitch.

Finally my order well part of it was delivered.

I spoke to the driver, and was told that the managers been checking drivers back in when they’re still out on older delivers just so she can meet her targets. And then rush out new orders in delivery, despite the fact they were in the store getting cold!

It’s disgusting that the manager is prioritising targets at the expence of customers paying for this.

Drivers doing best they can and the management is what’s crippling the customers

Managers...

I always give benefit of the doubt and always use this branch. But no more. Last week, I placed my order as normal. 1 hour 30 later (tracker stated it had been out the oven for an hour) so I called to make sure I wouldn't be delivered a cold pizza. The guy checked it, confirmed it was in fact cold and would make a fresh one. (So had I not called, they would have sent the cold one sat around for an hour). I am however an understanding person so I was thankful for a new one being made and being delivered then within 15 minutes....... BUT...... this is the best bit...... I ordered a vege supreme because I DO NOT eat meat..... there I am enjoying my pizza until I take a bite on my 4th slice and I am chewing down on a piece if cajun chicken. This was the straw that broke the camels back. I cannot being myself to order from somewhere that doesn't pay attention to meat making its way onto a vege dish. Had it not been for this I wouldn't even be leaving...

I asked for 2 personal pizzas and chicken strippers and was charged Nearly £20 pound got 3 pence change . When I asked about buy one get one free the lady more or less spat her teath out as they know the menu and know the prices . This lady charged me for 2 personal pizzas in stead of one and one for free she was very put out giving me back £7.99 because I asked . Basically she was court out . I know I shouldent of but I said your a nice person arnt you then she whent funny with me even know she was ripping me of in the first place . Asking if I was being funny with her which means if I’d said yes then I’d of been asked to leave lol .my order was just shy of £14 but tried to charge me 3 pence of £20 . If you are going to use this company in the future please ask every question you can about the price you are being charged . The staff are not out for the customers and don’t give a ssssss about customer be warned....